Carestin Timmons
Bossier City,LA
Summary
Versatile Unit Training Manager recognized for developing and carrying out training programs for over 420 military and civilian personnel. Successful in devising effective training programs and overseeing implementation. Strengths include conducting orientation sessions and managing training programs and personnel records. Motivated to improve organization and personnel performance by creating an environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve job knowledge and performance.
Overview
10
10
years of professional experience
Work History
2d Force Support Squadron Unit Training Manager
United States Air Force, USAF
02.2023 - Current
- Developed, delivered and evaluated education and training programs for over 420 military and civilian personnel to assigned squadron.
- Conducted, validated and revised programs and instruction and coordinated user feedback with career field managers.
- Determined adequacy of existing courses and programs to meet training requirements and meet standards.
- Developed and implemented comprehensive training program to increase personnel productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for newly employed military and civilian personnel.
- Monitored and evaluated training performance to determine quality and effectiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management/leadership.
- Coordinated technical training and personal development classes for military and civilian personnel.
- Strengthened learning opportunities for personnel, and enhance training program success.
2d Force Support Formal Training Manager
United States Air Force, USAF
03.2021 - 01.2023
- Initiated and coordinated technical training and professional development classes for military installation with over 20,000 personnel assigned.
- Alternated program shortfalls to produce efficient metric tracking capabilities and enhance program success.
- Developed departmental systems and procedures to better align workflow processes.
- Conducted training courses and prepared PowerPoint presentations for long-term use.
- Prioritized required training and developmental courses for installation personnel.
- Created in-depth training manuals and guides for section continuity.
- Responded to 25 minimum email and telephone workload to provide personnel with specific information.
26th Operational Weather Unit Training Manager
United States Air Force, USAF
08.2018 - 02.2021
- Developed, delivered and evaluated education and training programs for 256 assigned personnel.
- Developed objectives to meet academic, vocational and technical standards.
- Determined adequacy of existing courses and programs to meet training requirements and meet standards.
- Developed and implemented comprehensive training program to increase personnel productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Conducted orientation sessions and organized on-the-job training for newly assigned personnel.
- Coordinated technical training and professional development classes for assigned personnel.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Prepared and distributed manuals, handouts and online tutorials to provide personnel with training materials and resources.
- Skilled at working independently and collaboratively in team environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and fast-paced environments.
2d Force Support Squadron Services Journeyman
United States Air Force, USAF
11.2013 - 07.2018
- Managed and motivated over 20 personnel to be productive and engaged in work in multiple installation facilities.
- Maintained professional, organized, and safe environment for assigned personnel and patrons for large installation Gymnasium for base personnel.
- Supervised and managed installation gym facility and personnel that provided 24hr operations, serving over 20,000 installation personnel.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated personnel performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained composure and work quality while under stress.
- Supervised and maintained industrial sized installation kitchen with assigned personnel that preformed various daily duties in work areas and on equipment.
- Supervised and managed kitchen that produced three meals during 24hr operations, serving over 500 base personnel at each meal period.
- Followed food safety practices and sanitation guidelines and ensured assigned facility personnel use these practices as well.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Greeted customers and offered them assistance.
- Handled customer complaints in prompt professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Promptly responded to all requests for assistance.
- Managed locker room inventory and supplies, replenishing as needed.
- Collected payments and issued locker room passes.
- Welcomed each new arrival pleasantly and confirmed reservations and identification for installation lodging facility.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Associate of Science - Teaching Grades 1-5
Bossier Parish Community College
Bossier City, LA06.2024
Skills
- Customer Service Oriented
- Written and Oral Communications
- Time Management
- Public Speaking
- Records Maintenance and Management
- Office Support
- Training Program Development
- Program Management
Accomplishments
- Awarded Three Air and Space Achievement Medals with three Oak Leaf Clusters awarded for outstanding support and service throughout the time served in the United States Air Force.
- Awarded the Air Force Good Conduct Medal for with two Oak Leaf Clusters for continued outstanding conduct during 10 years of military service.
- Awarded the Global War on Terrorism Expeditionary Medal for contributing actions while deployed to Al Udeid Air Base, Qatar in support of Operation Enduring Freedom.
- Awarded the National Defense Service Medal awarded for military service in the United States Air Force.
- Awarded the Air and Space Longevity Service Award with an Oak Leaf Cluster for over 10 years of service in the United States Air Force.
Timeline
2d Force Support Squadron Unit Training Manager
United States Air Force, USAF
02.2023 - Current
2d Force Support Formal Training Manager
United States Air Force, USAF
03.2021 - 01.2023
26th Operational Weather Unit Training Manager
United States Air Force, USAF
08.2018 - 02.2021
2d Force Support Squadron Services Journeyman
United States Air Force, USAF
11.2013 - 07.2018
Associate of Science - Teaching Grades 1-5
Bossier Parish Community College
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