Carey A Hirsch
Cambridge,USA
Summary
Experienced professional with 30+ years in insurance and finance, skilled in customer service, communication, and using computer software. Known for leadership and proactive problem-solving. Seeking a role that encourages innovation and critical thinking in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
MH Team Lead
Optum Insight, Supporting Allina Health
10.2012 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Product Manager
Woodbury Financial Service, The Hartford
08.2008 - 06.2009
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product performance.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Prioritized roadmap in order to achieve product goals and metrics.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Liaised with clients to better understand business needs and current market landscape.
- Coordinated project planning and execution with team members and team leads.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Managed product demonstrations and testimonials for performance evaluation.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Conducted comprehensive market research to identify emerging trends, ensuring our product line remained competitive and relevant.
- Improved product lifecycle management, streamlining processes from concept to launch.
- Enhanced user engagement by leading development and implementation of feature-rich mobile app.
- Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
- Streamlined internal communication, implementing agile methodologies to enhance team productivity and project transparency.
- Boosted product adoption with targeted go-to-market strategies, closely working with marketing teams.
- Drove innovation within product line, identifying and pursuing opportunities for new features and enhancements.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Reduced time to market for new product launches, coordinating efforts across multiple departments to ensure seamless execution.
- Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
- Fostered culture of innovation, encouraging team members to propose and pursue new ideas for product enhancement.
- Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
- Developed comprehensive product roadmaps, setting clear vision and direction for development team.
- Implemented robust data analysis practices to guide product development, leveraging user data to inform decision-making.
- Conducted market research to identify new opportunities and target markets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Created and managed social media campaigns to increase brand engagement.
- Optimized email campaigns to increase open and click-through rates.
- Improved website visibility through development and implementation of SEO strategies.
Product/SR Project Manager
Ameriprise Financial Services
01.2003 - 08.2008
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
- Established and managed change management processes to fulfill successful project transitions.
- Partnered with project team members to identify and quickly address problems.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Facilitated knowledge sharing and skill development workshops for project team members, enhancing team capabilities and project outcomes.
- Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
- Optimized team performance and project outcomes by setting clear goals and expectations, coupled with regular performance reviews.
- Spearheaded adoption of sustainable practices in project execution, reducing environmental impact and promoting corporate social responsibility.
- Successfully recovered projects at risk of failure, implementing turnaround strategies that restored client confidence and secured project objectives.
- Enhanced team collaboration and efficiency with introduction of cutting-edge project management software.
- Pioneered use of data analytics in project management, enabling more informed decision-making and strategic planning.
- Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
- Conducted detailed post-project evaluations to identify key learnings and areas for improvement, fostering culture of continuous improvement.
- Cultivated culture of innovation within project teams, encouraging exploration of new ideas and approaches to problem-solving.
- Achieved substantial cost savings by renegotiating contracts with key suppliers and optimizing resource allocation across projects.
- Developed comprehensive risk management plans to minimize project delays and budget overruns, safeguarding project outcomes.
- Streamlined project delivery timelines by implementing agile methodologies, significantly enhancing team productivity and client satisfaction.
- Drove organizational change by leading implementation of strategic initiatives, achieving significant improvements in business processes and efficiency.
- Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.
- Enhanced client satisfaction and loyalty by delivering projects that consistently exceeded expectations in terms of quality, timeline, and budget.
- Championed corporate values and ethics in all project activities, setting strong example for team members and reinforcing company's reputation for integrity.
- Led cross-functional teams in successful completion of multimillion-dollar projects, ensuring they met all scope, time, and budget requirements.
- Oversaw development and implementation of training programs for junior project managers, building pipeline of future leaders.
- Coordinated with regulatory bodies to ensure all projects complied with industry standards and regulations, mitigating legal and financial risks.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
Education
BS - Business Management
Anoka Ramsey Community College
Cambridge, MNBS - Business Management, Specialization in Marketing & Sales
Rasmussen
Woodbury, MN09.2013
Skills
- Important level of insurance knowledge from sale, service, and end user
- Advanced Excel, Word, Power point, One note and EPIC
- Outlook, Edge, Chrome IT application with elevated level of proficiency
- Marketing and Sales communications and creative writing
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Process improvement
- Production monitoring
- Employee evaluation
- Diversity and inclusion
- Product management
- Influencing skills
- Relationship building
- Equipment maintenance
- Client communication
- Employee training
- Strategic planning
- Project management
- Marketing
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team motivation
- Staff training
- Daily workflow improvement
- Staff education and training
- Goal setting
- Mentoring
- Leading team meetings
- Issue resolution
- Coaching
- Overseeing daily activities
- Giving constructive feedback
- Documentation and reporting
- Team Check-ins
Onboarding and orientation
Accomplishments
- PROJECT MANAGEMENT
- Coordinating workflows across business and technology partners.
- Coordination company and outside vendor resource on thirty-two different sales illustrations tools.
- Effectively keeping projects under budget within set projected timelines.
- MARKETING COMMUNICATIONS
- Providing enhancement communication across business partners and third-party owners.
- Working with the sales organization to provide adult training for all skill levels on concepts of the industry.
- Work to achieve results while building relationships across leadership teams.
- Sales
Timeline
MH Team Lead
Optum Insight, Supporting Allina Health
10.2012 - Current
Product Manager
Woodbury Financial Service, The Hartford
08.2008 - 06.2009
Product/SR Project Manager
Ameriprise Financial Services
01.2003 - 08.2008
BS - Business Management
Anoka Ramsey Community College
BS - Business Management, Specialization in Marketing & Sales
Rasmussen
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