CAREY CHISM
Independence,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience. With sensitivity and respect, adept at listening to and responding to clients' needs and wishes.
Overview
13
13
years of professional experience
Work History
Manager Director
Apricot Lane Boutique
05.2024 - Current
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administrator and Funeral Director
Legacy Funeral Group
03.2014 - 04.2024
- Kept financial records for clients.
- Entered data into the agency network and state system, including payments and account information.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
- Coordinated final arrangements with hospitals, physicians, the county coroner, and members of the clergy.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Conducted more than over 100 funerals, visitations, and memorial services over the course of 10 years.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Secured numerous positive customer testimonials through excellent customer service.
- Solved issues, improved operations, and provided excellent customer service.
- Conducted an initial client assessment and analysis to begin the research process.
- Entered data into the system, including payments, account information, and call logs.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
- Communicated with insurance companies.
- Kept financial records for employees, such as payroll records.
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
Business Owner/Operator
Bakery
01.2012 - 01.2014
- Developed and maintained relationships with customers and suppliers.
- Leadership and management.
- Established, enforced, and optimized high volume orders.
- Was able to save money by effectively negotiating contracts for more favorable terms.
- Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
- Developed a loyal customer base and long-term business relationships within my community.
Education
Associate of Applied Science - Business Management
Cloud County Community College
Concordia, KS01.1998
Business Management
Emporia State University
Emporia, KSSkills
- Relationship development
- Materials preparation
- Data entry
- Public speaking
- Problem resolution
- Caring and sensitive
- Communications
- Budgeting and finance
- Interpersonal and written communication
- Self-motivated
- Project organization
- Team building
- MS Office
- Customer service
- Results-oriented
- Sales
- Client-focused
- Multi-Task Management
- Accounts payable/receivable
- Decision-making
- Contract management
- Product management
- Sales management
- Marketing
- Team leadership
- Documentation and reporting
- Recruiting and interviewing
- Performance management
- Budget control
- Financial management
- Staff training
- Professional and courteous
- Teamwork and collaboration
- Excellent communication
- Self motivation
Timeline
Manager Director
Apricot Lane Boutique
05.2024 - Current
Administrator and Funeral Director
Legacy Funeral Group
03.2014 - 04.2024
Business Owner/Operator
Bakery
01.2012 - 01.2014
Business Management
Emporia State University
Associate of Applied Science - Business Management
Cloud County Community College
Similar Profiles
Victoria AlvesVictoria Alves
Fashion Intern at Apricot Lane BoutiqueFashion Intern at Apricot Lane Boutique
Arianna KocovicArianna Kocovic
Sales Associate at Apricot Lane BoutiqueSales Associate at Apricot Lane Boutique
Alyssa RichardAlyssa Richard
Boutique Manager at Apricot Lane BoutiqueBoutique Manager at Apricot Lane Boutique
Ashton DowdyAshton Dowdy
Sales Representative/ Social Media Marketing at Apricot Lane BoutiqueSales Representative/ Social Media Marketing at Apricot Lane Boutique
ZACHARY BLOOMFIELDZACHARY BLOOMFIELD
Order Processor at Hallmark Cards Distribution CenterOrder Processor at Hallmark Cards Distribution Center