Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Carey Cole

Odessa,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Clerk

Armadillo Hotel
05.2023 - 08.2023
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Customer Service Associate

Legends Pizza
12.2022 - 05.2023
  • Serving customers by greeting them, taking their orders, and answering questions about menu items, conducting satisfaction checks, processing payments, manning the POS system, and managing the cash register
  • Preparing food by washing produce and raw goods, chopping ingredients, and setting up cooking stations, storing food safely and cleaning up workstations.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.

Housekeeping

Best Western Hotel
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Assisted with light housekeeping duties as well as running errands.
  • Coordinated with bell person to escort guest and transport luggage to room and resolved discrepancies on room status report with housekeeping.
  • Helped with general light housekeeping and transportation arrangements.

Education

Skills

  • Cleaning Experience
  • Custodial Experience
  • Residential Cleaning
  • Cash Handling
  • Meal Preparation
  • Time Management
  • Food Service
  • Food Preparation
  • Home Care
  • Food Production
  • Cashiering
  • Kitchen Experience
  • Food Safety
  • Customer service
  • Guest Services
  • Kitchen Management Experience
  • Microsoft Word
  • POS
  • Host/Hostess
  • Data Entry
  • Leadership
  • Front desk
  • Typing
  • Serving
  • Restaurant experience
  • Guest services
  • Cash register
  • Food handling
  • Cash handling
  • Hotel experience
  • Work Prioritization
  • Guest Relations

Certification

  • Food Handler Certification
  • TABC Certified

References

References available upon request.

Timeline

Front Desk Clerk

Armadillo Hotel
05.2023 - 08.2023

Customer Service Associate

Legends Pizza
12.2022 - 05.2023

Housekeeping

Best Western Hotel

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Carey Cole