Summary
Overview
Work History
Education
Skills
Timeline
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Carey Gill

Grove City,OH

Summary

Dynamic leader and skilled multitasker with a proven track record at TGI Fridays and Wendy's Fast Food, excelling in high-volume dining and team building. Elevated customer satisfaction through exceptional service prioritization and complaint resolution, significantly increasing sales and loyalty. Expert in hospitality best practices and cash register operation, consistently exceeding sales targets.

Overview

26
26
years of professional experience

Work History

Waitress

TGI Fridays
06.1997 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

General Manager

Wendys Fast Food
11.1997 - 03.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Education

Culinary Arts With Hospitality Managment - I Did School Online

Auguste Escoffier School of Culinary Arts
Boulder, CO
08-1997

Skills

  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Hospitality service expertise
  • Service prioritization
  • Accurate money handling
  • Complaint resolution
  • High-volume dining
  • Dining area maintenance
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Table setting knowledge
  • Food station setup
  • Order delivery practices
  • Front-of-house display creation
  • Food spoilage prevention
  • Serving expertise
  • Payment Processing
  • Multitasking
  • Food handling
  • Hospitality best practices
  • Team building
  • Reliability
  • Clear Communication
  • Customer Satisfaction
  • Food Preparation
  • Food Service
  • Cash Register Operation

Timeline

General Manager

Wendys Fast Food
11.1997 - 03.2023

Waitress

TGI Fridays
06.1997 - 08.2023

Culinary Arts With Hospitality Managment - I Did School Online

Auguste Escoffier School of Culinary Arts

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Carey Gill