Carey Kiser
Mooresville,NC
Summary
Compassionate groomer with extensive experience in all aspects of grooming of dogs and cats. Strong calming abilities and particular talent in anxious and fearful pet care. Consistently deliver quality service and high level of excellence in animal care. Patient and persistent Groomer with substantial knowledge of all dog and cat breeds. Working independently with minimal supervision. Expert with over 22 years of experience in pet grooming industry. Committed to providing professional and hygienic grooming environment for pets and owners. Enthusiastic Pet Care Associate determined to work hard in fast-paced environments. Team-driven and compassionate towards all animals. Ready to tackle new challenges and create personalized play sessions in animal-focused role. Proactive Supervisor always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Kennel Supervisor/Professional Pet Groomer
Harbor Point Animal Hospital
06.2018 - Current
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Trained animals in behavioral compliance or other special routines or commands. Utilizing Fear Free and AHAA standards.
- Improved health of pets by advising owners on optimal approaches.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Reset procedure rooms between appointments and disinfected equipment.
- Observed animal details such as size, condition, behavior and eating habits and documented data with Idexx veterinary software.
- Developed cleaning protocols to protect patients from kennel cough, canine influenza and giardia. 3 top issues in animal care facilities.
- In charge of hiring, training and scheduling of kennel staff and bather.
- Currently grooming 6 to 8 pets a day.
- Supervising and scheduling a staff of 3 to 6 kennel team members and 1 grooming assistant.
- Working with other department supervisors, the practice and medical director.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.
Groomer/Owner/Operator
Carey's Clips
06.2001 - 06.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Performed breed standard cuts or to owner specifications.
- Bathing, nail trimming, brushing, drying and anal gland expression.
- Scheduling of appointments.
Education
No Degree - Pet Grooming Certificate
01.2022
No Degree - Fear Free Certification For Grooming/assistant
06.2018
High School Diploma -
06.1995
Skills
- Pet Waste Removal
- Manage Schedules
- First Aid and Immunizations
- Improvement Plans
- Office Operations
- Illness and Injury Detection
- Kennel Cleaning and Sanitation
- Surgical Equipment Cleaning
- Treatment Planning
- Bow Styling
- Safety Precautions and Measures
- Treatment Options
- Inventory Control Processes
- Coat Detangling
- Workflow Processes
- Anesthesia Recovery
- Canine Health Issues
- Client Relationships
- Social Perceptiveness
- Pet Food and Supply Sales
- Ear Care
- Habitat Education
- Learning Strategies
- Group Sessions
- Customer Satisfaction
- Maintain Equipment
- Tear Stain Removal
- Brushing and Grooming
- Facility Laundry and Cleaning
- Animal Quarters Maintenance
- Undercoat Removal
- Paw Pad Care
- Basic Animal Care
- Phone and Email Etiquette
- Daily Logs
- Policy and Procedure Explanations
- Prepare Food
- Compassionate Care
- Reading Comprehension
- Special Orders
- Physical Condition Monitoring
- Information Collection and Recording
- Supply Unloading and Storage
- Physical Care Needs
- Medication Documentation
- Animal Behavior Education
- Appointment Scheduling
- Knowledge of Cutting Methods
- Canine Anatomy
- Disease Specialization
- Wound Care
- Feline Anatomy Knowledge
- Housekeeping Duties
- Hair Mat Removal
Accomplishments
- Supervised team of 3 to 6 staff members.
- Achieved very few complaints or cases of animals becoming ill after boarding or grooming by completing Cleaning and sanitizing protocols with accuracy and efficiency.
- Documented and resolved any boarding or grooming concerns which led to happy and returning client's.
- Achieved proper training and compliance of staff through effectively helping with day to day cleaning and training.
Certification
- Pet grooming certificate Training - 1/2022
- Fear Free Certification, Grooming/assistant - 2018/current
Timeline
Kennel Supervisor/Professional Pet Groomer - Harbor Point Animal Hospital
06.2018 - Current
Groomer/Owner/Operator - Carey's Clips
06.2001 - 06.2022
Penn Foster Career School - No Degree, Pet Grooming Certificate
Fear Free Pets - No Degree, Fear Free Certification For Grooming/assistant
Northwest Cabarrus High School - High School Diploma,
- Pet grooming certificate Training - 1/2022
- Fear Free Certification, Grooming/assistant - 2018/current
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