Carey L. Crawford
Harlem,GA
Summary
Highly-skilled Quality Engineer with background in various manufacturing environments and familiar with ISO 9001 standards. Experience encompasses product development, quality assurance, process improvement, and compliance auditing. Strengths include problem-solving skills, ability to lead cross-functional teams and strong analytical judgment. Significant contributions made towards reducing production defects and increasing operational efficiency in previous roles.
Overview
25
25
years of professional experience
Work History
Quality Engineer
John Deere Commercial Products
Grovetown, GA
01.2019 - Current
- Update Quality Management System (QMS) with incidents, fixes, and improvements.
- Audited system based on ISO 9001:2015 requirements.
- Determine quality metrics for all manufacturing procedures.
- Monitor the entire production cycle and perform regular tests to identify potential malfunctions.
- Inspect product materials and electrical systems for defects and durability.
- Prepare reports on malfunctions and corrections plan
- Verified accuracy of blueprints and quality documentation
- Prepare quality reports for operational and senior management
- Monitored production activities to ensure conformance to established methods and procedures.
- Performed root cause analysis for detected faults and developed corrective actions.
- Maintained ISO documents within manufacturing facilities to comply with applicable regulations.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Drafted process documentation to standardize operating procedures and techniques.
- Contact suppliers and creative team for quality correction data.
- Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
- Assisted in the design and implementation of new processes for improved product quality.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Conducted internal audits to ensure compliance with regulatory requirements and company policies and procedures. While overseeing auditors and quality inspectors.
- Examined and validated regulatory compliance across departments through regular audits.
- Evaluated supplier performance against established criteria such as quality standards, delivery times, cost targets.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Provided guidance in the development of sampling plans for incoming material inspections.
- Trained personnel on the use of various quality control tools such as Statistical Process Control charts, Process Flow Diagrams, Failure Mode Effects Analysis.
- Developed reports summarizing key metrics related to product quality including defect rates, cycle time reduction efforts.
- Collaborated with cross-functional teams to develop solutions that improve overall product quality.
- Coordinated testing activities according to approved protocols and documented results accurately in a timely manner.
- Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
- Ensured safe working conditions through regular safety inspections and risk assessments.
- Maintained records of all products manufactured in accordance with documentation requirements.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Facilitated improvement protocols to decrease error rate and mitigate non-conformance.
- Developed inter-disciplinary cross-training programs to expand competencies among employees and reduce knowledge gaps.
- Coordinated activities with suppliers, contractors or other departments.
- Performed testing to determine functionality or optimization.
- Finished projects on time and within budget.
- Conducted analyses addressing failure, reliability or yield improvement.
- Determined design criteria or specifications.
- Completed regulatory documents concerning safety issues.
- Analyzed design or requirement information for equipment or systems.
- Supported supplier quality team in implementing corrective actions to increase quality.
- Created accurate project specifications, documenting in technical manuals.
- Formulated plans using detailed drawings.
- Researched feasibility, design or performance of components or systems.
- Implemented cost savings projects, reducing scrap costs.
- Developed and put into action strategies aimed at mitigating quality issues while enhancing assembly operations to raise production output.
RGA-Return Goods Authorization Coordinator
John Deere Commercial Products
01.2017 - 01.2019
- Coordinate the handling and processing of non-conforming materials.
- Process and coordinate the creation of purchase orders and external shipping orders for the return or scrapping of parts for vendors, and chargeback purchase orders for accounting purposes.
- Coordinate rework projects for third-party contractors and warehouse projects.
- Create spreadsheets and charts for scheduled meetings with upper management.
- Daily inventory audits and inventory corrections in SAP and other material flow transactions.
- Reviewed and approved authorization requests according to established criteria.
- Maintained accurate records of all authorizations in the system.
- Processed incoming authorization requests and updated customer accounts accordingly.
- Identified discrepancies in authorization requests, reported them to management, and took corrective action as needed.
- Assisted customers with questions or problems related to their authorization requests.
- Provided guidance and direction on how to complete authorization forms correctly.
- Analyzed data from various sources to ensure accuracy of authorizations.
- Generated reports for management regarding the status of pending authorizations.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Researched information as necessary to resolve customer inquiries or issues with authorizations.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Coordinated communication between departments regarding authorization procedures.
- Implemented strategies to improve the efficiency of the authorization process.
Materials Coordinator
John Deere Commercial Products
01.2005 - 01.2017
- Coordinated with suppliers, warehouse team, and logistics to ensure timely delivery of parts to the factory for production.
- Coordinated and expedited the movement of materials, parts, and assemblies between sections or departments in accordance with production schedules.
- Reviewed production schedules and relevant information, collaborated with department supervisors to establish material needs, identify overdue materials, and track inventory.
- Ensured efficient production workflow by effectively managing SAP for coordinating production needs, due dates, and ordering components.
- Maintained proper accountability of all commodities and hand receipts.
- Controlled the physical receipts and issues of all material, associated reporting procedures.
- Responsible for ensuring the logistic database is accurate and up to date.
- Maintain an orderly and well-defined storage layout and location system.
- Verified conformity of delivered resources to production standards.
- Arranges in-plant material transfers for timely production schedule fulfillment.
- Executed forklift duties to expedite the transfer of materials throughout various departments.
- Directed repair and assembly of materials and parts.
- Optimized operations based on client specifications
- Prepared daily, weekly, and monthly reports.
- Optimized stock retrieval process by implementing a designated storage system.
- Verified quantity and quality of received items against supplier invoices.
- Identified obsolete or expired products for disposal according to company policies.
- Assisted with loading and unloading of trucks when needed.
- Verified product condition before restocking to efficiently manage customer returns.
- Coordinated documentation for materials, seals and billing paperwork.
- Coordinated material and product flow in a manufacturing setting.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Contacted suppliers to verify shipment details.
- Traced missing material and shipments through vendor and customer communications.
Packaging Technician
John Deere Commercial Products
01.2000 - 01.2005
- Crafted and tested samples of corrugated paperboard and plastic containers through layout, fabrication, assembly.
- Created design sketches and scale drawings of shipping containers for various purposes, including protection and display, specifying construction measurements.
- Ensured compliance with shipping protocols by operating drawing tools
- Repaired damaged containers or other packing material when necessary.
- Utilized barcode scanning technology to track inventory levels in real-time.
Education
Cyber Security -
East Gateway Community College
01.2023
Computer Science -
Augusta Technical College
01.1998
Computer Science -
Albany State University
01.1996
Bachelor of Science - Computer And Information Sciences
DeVry University
Villa Park, ILSkills
- Strategic Procurement
- Logistics Management
- Inventory Control Systems
- Continuous Improvement
- Logistics Coordination
- Skilled Forklift Operator and Instructor
- Blueprint Analysis
- SAP Proficiency
- Warehouse Management Systems
- Financial Accounting
- Quality Assurance in Assembly
- Lean Manufacturing Tools
- Quality improvement strategy
- PPAP Submissions
- Root Cause Analysis
- Non-conformance processes
- Quality Assurance
- Materials Inspection
- Lean Six Sigma
- Non-conformance reports
- SOP Development
- Risk Mitigation
- FMEA Certification
- Six Sigma Methodologies
- Quality processes
- Failure Investigation and Analysis
- Performance Metrics
- Waste Reduction
Timeline
Quality Engineer
John Deere Commercial Products
01.2019 - Current
RGA-Return Goods Authorization Coordinator
John Deere Commercial Products
01.2017 - 01.2019
Materials Coordinator
John Deere Commercial Products
01.2005 - 01.2017
Packaging Technician
John Deere Commercial Products
01.2000 - 01.2005
Cyber Security -
East Gateway Community College
Computer Science -
Augusta Technical College
Computer Science -
Albany State University
Bachelor of Science - Computer And Information Sciences
DeVry University
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