Enthusiastic, motivated and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent people skills and fast at learning. Empathetic Peer Support Specialist proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Overview
14
14
years of professional experience
Work History
Peer Support Specialist
Butte County Behavioral Health
Chico, CA
06.2021 - Current
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Business Owner/Housekeeper
Carey Livingston's Cleaning Services
Paradise, CA
03.2018 - 02.2022
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Developed and managed relationships with vendors and suppliers.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Consulted with customers to assess needs and propose optimal cleaning solutions.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Capitalized on social media platforms such as Facebook to increase market awareness and recruit sales agents.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Provided customer service on all accounts and resolved problems.
Childcare Provider
Jenny Fryer
Paradise, CA
08.2009 - 08.2010
Kept all areas neat, clean and properly sanitized.
Managed safety and security of all children under care.
Served as positive role model, promoting healthy interpersonal behaviors.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Set up playroom and childcare areas for safety and cleanliness.
Cared for children ages newborn to 3 in nurturing and age-appropriate way.
Enforced rules and managed behavior through developmentally appropriate discipline.
Promoted good behavior with positive reinforcement methods.
Communicated with parents regarding child's behavior, daily activities and concerns.
Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Maintained effective schedule balance between rest periods, active play and instruction.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Monitored entrances and exits to maintain safety and organized environments.
Maintained positive demeanor to facilitate stable, consistent environment.
Modeled appropriate activities and positive behavior management.
Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
IHSS Care Provider
Colleen Mullen
Paradise, CA
05.2005 - 07.2008
Maintained clean, safe and well-organized patient environment.
Supervised daily activities and provided assistance when needed.
Assisted clients by performing laundry, meal preparation and other tasks.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Provided transportation, managing and scheduling appointments.
Documented vital statistics and coordinated with health care providers.
Cashier
Frost Oil Company
Chico, CA
05.1994 - 09.1995
Assisted customers by answering questions and fulfilling requests.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted cashier team with resolving problems and maintaining efficiency.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Checked prices for customers and processed items sold by scanning barcodes.
Quickly and accurately counted drawers at start and end of each shift.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Worked closely with manager to solve problems and handle customer concerns.
Operated cash register to record all transactions accurately and efficiently.
Childcare Provider
Connie Rodden
Chico, CA
01.1993 - 11.1993
Kept all areas neat, clean and properly sanitized.
Managed safety and security of all children under care.
Served as positive role model, promoting healthy interpersonal behaviors.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Promoted good behavior with positive reinforcement methods.
Communicated with parents regarding child's behavior, daily activities and concerns.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Maintained effective schedule balance between rest periods, active play and instruction.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Monitored entrances and exits to maintain safety and organized environments.
Helped children develop motor skills in preparation for preschool and kindergarten.
Maintained positive demeanor to facilitate stable, consistent environment.
Modeled appropriate activities and positive behavior management.
Instructed children in health and personal habits, including eating, resting and toileting.
Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
Administered prescribed medication in pill, liquid and shot format.
Taught children educational games to reinforce learning of alphabets and numbers.
Prepared and served nutritious and healthy meals, including breakfast, lunch and snacks.
Cashier
Prestige Stations, Inc. (AMPM)
Chico And Paradise, CA
08.1991 - 10.1993
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted cashier team with resolving problems and maintaining efficiency.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.
Quickly and accurately counted drawers at start and end of each shift.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Worked closely with manager to solve problems and handle customer concerns.
Operated cash register to record all transactions accurately and efficiently.
Added up weekly time cards
Made the grocery order
Added up employee weekly charges.
Cashier
Taco Bell
Chico, CA
03.1986 - 11.1986
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted cashier team with resolving problems and maintaining efficiency.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Quickly and accurately counted drawers at start and end of each shift.
Managed special actions such as returns processing and payment reversals for team members.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with management to solve problems and handle customer concerns.
Operated cash register to record all transactions accurately and efficiently.
Increased sales by offering advice on purchases and promoting additional products.
Cashier
Taco Bell
Pinole, CA
03.1985 - 05.1985
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Quickly and accurately counted drawers at start and end of each shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Worked closely with manager to solve problems and handle customer concerns.
Assisted customers with special services, account updates and promotional options.
Operated cash register to record all transactions accurately and efficiently.
Increased sales by offering advice on purchases and promoting additional products.
Education
No Degree - Psychology
Butte Community College
Oroville,Ca
High School Diploma -
Fairview Continuation
Chico, CA
02.1986
Skills
Consulting
Problem-solving skills
Effective collaboration and interaction
Mental health services
Interpersonal abilities
Leadership skills
Recovery guidance
Rapport building
Service navigation
Providing direction
Crisis Response
Mental health support
Affiliations
I have been a Girl Scout Leader in Paradise/Magalia for 12 years. I spent a year as the Service Unit Leader Support manager. Over the past 12 years, I not only helped run a troop of up to 20 girls, I also facilitated events that would have over 100 people in attendance. In my 12 years, I was awarded multiple awards for my service and work within my community as well as others.
Executive Director & Peer Support Program Manager at We Will Recover SocietyExecutive Director & Peer Support Program Manager at We Will Recover Society