Carey L. Watson
Nursing Informatics Customer Success Specialist
Houston,TX
Summary
Experienced leader with strong communication skills and background in clinical data management, product development, and the use of CRM tools. Utilizes effective communication and problem-solving skills to address client needs and implement solutions. Brings quick learning ability and adaptability, along with fostering a positive and empowering work culture amongst coworkers and workplace.
Overview
14
14
years of professional experience
Work History
Nursing Informatics Customer Success Specialist
All.health
03.2023 - Current
- Address concerns and provide tailored solutions to increase customer satisfaction.
- Provide ongoing training for clients to maximize software adoption and utilization.
- Oversee pilot and deployment project planning and execution.
- Conduct clinical research to enhance clinical content and educational material utilized by the all.health platform.
- Actively sought customer feedback on products/services in order to improve quality and enhance overall experience.
- Educate users on product features, updates, and best practices.
- Collaborate with cross-functional teams on customer feedback and product improvements.
- Work with customers and engineering team to design system requirements.
- Explain product features and benefits.
- Quality Assurance of the all.health to provide feedback of quality to engineering, content, and design teams.
Clinic School Nurse (Substitute)
American School Dubai
08.2022 - 05.2024
- Documented patient vitals, behaviors, and conditions to communicate concerns to school physician.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Educated students on various health topics to promote overall health and wellbeing.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Ensure compliance with local Dubai Health Authority.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
Virtual Nurse Care Manager
All.Health
08.2022 - 03.2023
- Oversee pilot and deployment project planning and execution.
- Manage patients using the all.health ICM platform
- Coordinate with engineering, content, design, and algorithm teams for product development.
- Develop clinical content for data interpretation and patient education.
- Provide clinical insights for patient engagement in chronic condition management and health programs.
- Design questionnaires and educational materials for disease screening within the patient app.
- Conduct research and write clinical reports on topics like HRV, RHR, Diabetes, and relative risk.
- Analyze biometric patient data to generate insights.
- Engage with stakeholders and potential clients for product discussions.
- Deliver training for consumers and clinical teams on product use.
- Review and provide feedback on product content quality to engineering, content, and design teams.
Nurse and Front Desk Administrator
Seashells Nursery
08.2016 - 08.2018
- Provide and document nursing assessment, diagnosis, and treatment
- Write and document care plans for children with known medical diagnosis
- Emergency management of injuries or accidents
- Supply management for the clinic
- Knowledge of childhood growth and development, community and family dynamics, and current health issues
- Provide staff with educational resources on health issues and wellness education
- Coordinate seminars for staff and parents of the nursery of various childhood development topics
- Manage and maintain all children’s vaccination records
- Provide tours and information to prospective parents and visitors
- Maintain all staff license and certifications are up to date
- Administrative support with answering phones, payment collection, and parent resource.
Registered Nurse II – Med-Surg
Baylor Scott & White Hospital
03.2016 - 08.2016
- Perform daily assessments, implement, and re-evaluate patient plan of care
- Round with medical staff and carry out orders
- Monitor vital signs, lab work, and patients needs and/or problems
- Administer medications and re-evaluate of medication given
- Perform IV placement and phlebotomy
- Perform admission and discharge paperwork
- Collaborate with various providers of patient care (ex: social work, case management, hospice…)
- Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
Registered Nurse II – Neuroscience/Med-Surg/Telemetry
St. Lukes Episcopal Hospital
08.2012 - 05.2013
- Perform daily assessments and Q4H neuro checks, implement and re-evaluate patient plan of care
- Re-assess patients using NIH stroke scale
- Round with medical staff and carry out all orders
- Monitor vital signs, lab work, and patients needs and/or problems
- Interpret telemetry strips
- Administer medications and re-evaluate of medication given
- Perform IV placement and phlebotomy
- Perform admission and discharge paperwork
- Collaborate with various providers of patient care (ex: social work, case management, hospice…)
Registered Nurse II – Neuroscience/Med-Surg at Mischer Neuroscience Institute
Memorial Hermann Hospital – TMC
03.2011 - 02.2013
- Perform daily assessment and Q4H neurovascular checks
- Re-assess patients using NIH stroke scale
- Monitor vital signs, lab work, and patient needs and/or problems
- Round with medical staff and carry out all orders
- Administer patient medications and re-evaluate after medication is given
- Perform IV placement and phlebotomy
- Perform admission and discharge paperwork
- Collaborate with various providers of patient care (ex: social work, case management, hospice…)
- Float to Neuro IMU, stroke unit, and rehab unit if needed
Education
Bachelor of Science - Nursing
Prairie View A&M University
Houston, TX 08.2006 - 12.2010
Master of Science - Nursing - Informatics, Quality, And Safety
University of Texas At Tyler
Tyler, TX 05.2001 -
Skills
Telehealth & Remote Patient Monitoring
Cross-Functional Coordination
Critical Thinking
Continuous Process Improvement
Product Knowledge & Education
Data & Technology Management
Multitasking & Organization
Customer Relationship Management (CRM)
Project Management
Leadership
Licenses and Certifications
- Registered Nurse: Texas Board of Nursing, License #797579
- BLS certified by American Heart Association
- Google Project Management: Professional Certificate
Timeline
Nursing Informatics Customer Success Specialist
All.health
03.2023 - Current
Clinic School Nurse (Substitute)
American School Dubai
08.2022 - 05.2024
Virtual Nurse Care Manager
All.Health
08.2022 - 03.2023
Nurse and Front Desk Administrator
Seashells Nursery
08.2016 - 08.2018
Registered Nurse II – Med-Surg
Baylor Scott & White Hospital
03.2016 - 08.2016
Registered Nurse II – Neuroscience/Med-Surg/Telemetry
St. Lukes Episcopal Hospital
08.2012 - 05.2013
Registered Nurse II – Neuroscience/Med-Surg at Mischer Neuroscience Institute
Memorial Hermann Hospital – TMC
03.2011 - 02.2013
Bachelor of Science - Nursing
Prairie View A&M University
08.2006 - 12.2010
Master of Science - Nursing - Informatics, Quality, And Safety
University of Texas At Tyler
05.2001 -