Carey Mellor
North Franklin,CT
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks
07.2024 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Opened brand new location just before new fiscal year.
Store Manager
Tractor Supply Co.
07.2023 - 06.2024
- Managed store operations, established operational policies, and adhered to budgetary guidelines while ensuring team adherence to company standards and goals
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Operations Manager
Tractor Supply Co.
03.2023 - 07.2023
- Streamlined operational procedures to enhance inventory control, elevate team productivity, and foster cross-departmental teamwork, resulting in reduced operational costs, expedited order processing, and improved customer satisfaction ratings
Assistant Store Manager
Tractor Supply Co.
12.2022 - 03.2023
- Enhanced store performance by executing strategies that elevated sales and customer satisfaction
Seasonal Associate
Costco
11.2022 - 12.2022
- Delivered outstanding customer support, adeptly handled stock levels, and upheld store cleanliness and organization to facilitate an enhanced shopping experience
Operations Manager
The Home Depot
09.2021 - 10.2022
- Oversaw safety protocol adherence, conducted regular meetings, and enforced audit report submissions, achieving consistent compliance with workplace safety standards
- Reviewed financial statements, pinpointed fiscal discrepancies, and enacted solutions to enhance financial health and control expenditures
- Developed and rolled out staff training initiatives, resulting in enhanced skills and knowledge to boost operational productivity
- Managed talent, executed annual performance reviews and disciplinary measures, and led accurate execution of inventory procedures
Key Carrier
Key Carrier
06.2019 - 09.2021
- Oversaw team functions, maintaining streamlined shift processes and collaborative efforts among various departments
- Managed the recruitment process, from interviewing and onboarding new staff to evaluating employee performance, promoting workforce advancement
- Improved customer engagement and satisfaction, executing strategies that bolstered sales and enhanced store revenue
Customer Service Rep
Steel and Wire Northeast
08.2018 - 01.2019
- Streamlined order entry and management processes, ensuring accurate fulfillment through diligent confirmation and follow-up procedures
- Enhanced customer satisfaction by effectively resolving service issues and providing informed product recommendations in collaboration with sales representatives
Pro Department Supervisor
The Home Depot
05.2014 - 08.2018
- Acted as the primary liaison for professional customer initiatives, facilitating thorough training for staff to enhance service delivery
- Examined major customer accounts to pinpoint expansion prospects, supporting the team in crafting tactics that successfully boosted key account revenues by 20% each year
- Led regular team briefings, provided updates to senior management, and tracked key performance indicators to ensure consistency with corporate goals
- Oversaw team productivity by recognizing and cultivating talent, implementing disciplinary measures as needed, and ensuring compliance with safety and hazardous materials regulations
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06-1997
Skills
- Promotional planning and merchandising
- Schedule and payroll management
- Store operations procedures
- Team building and leadership
- Performance metrics evaluation
- Recruitment and hiring
- Inventory control and loss prevention
Accomplishments
- Supervised team of 160 staff members.
- Exceeded monthly store sales goals 14 months in a row.
- Increased sales by 10% by coaching department managers on new merchandising standards.
Affiliations
- Loyal Order of Moose, Bozrah, CT
Timeline
Store Manager
Starbucks
07.2024 - Current
Store Manager
Tractor Supply Co.
07.2023 - 06.2024
Operations Manager
Tractor Supply Co.
03.2023 - 07.2023
Assistant Store Manager
Tractor Supply Co.
12.2022 - 03.2023
Seasonal Associate
Costco
11.2022 - 12.2022
Operations Manager
The Home Depot
09.2021 - 10.2022
Key Carrier
Key Carrier
06.2019 - 09.2021
Customer Service Rep
Steel and Wire Northeast
08.2018 - 01.2019
Pro Department Supervisor
The Home Depot
05.2014 - 08.2018
High School Diploma -
Norwich Free Academy
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