Carey Arleen Merritt
Hampstead,NC
Summary
Results-driven professional with a proactive attitude and strong work ethic. Known for excellent communication and teamwork abilities, delivering exceptional service to achieve company goals. Passionate about continuous learning.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Loan Processor
Home Credit Corporation
03.2023 - Current
- Maintained accurate records of collection efforts, including telephone conversations, letters sent, payments received and other related activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Processed applications for new titles, transfers and duplicate titles.
- Assessed financial information of potential borrowers to determine creditworthiness.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Assisted other agents by providing support during complex cases.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Logistics Coordinator
BNSF Logistics
02.2022 - 03.2023
- Maintained seamless communication with drivers and warehouses to ensure smooth operations.
- Confirmed container status by checking port sites for departure information.
Nail technician
Beauty by Emily
03.2022 - 12.2022
- Greeted clients, consulted with them about pedicure services and answered their questions.
- Provided thorough foot care treatments such as filing and buffing of the nails, cuticle trimming, massage and exfoliation.
- Maintained cleanliness of the spa area by sterilizing equipment after each use, disposing of used linens, stocking supplies and cleaning surfaces.
- Applied polish to nails according to client's requests using a variety of colors and finishes.
- Performed basic manicures including cutting, filing and polishing of fingernails.
- Ensured that all products were properly labeled and stored away from direct sunlight or heat sources.
- Built repeat client base to increase profits and stabilize cash flow.
Purchasing and Sales Manager
Newell Davis Company
Wilmington, NC
07.2015 - 11.2021
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
- Coordinated the shipping and receiving of all new and repaired equipment.
- Resolved any issues that arose during shipping and receiving processes.
- Checked incoming shipments for quality control purposes, noting any discrepancies between ordered and received items.
- Communicated with other departments regarding stock availability, order status updates and special requests from customers.
- Assisted in developing processes that improved efficiency within the department.
- Processed credit card payments, wire transfers, and ACH transactions.
- Maintained records of all incoming and outgoing invoices.
- Created new customer accounts in accounting software system according to established procedures.
- Managed filing system for invoices, documents, and other relevant information.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Office Manager
Blown Rite Insulation
Wilmington, NC
01.2011 - 01.2015
- Monitored accounts receivable aging to identify overdue payments.
- Posting customer payments by recording cash, checks and credit card transactions.
- Preparing daily bank deposits for cash receipts.
- Creating new vendor accounts and maintaining existing ones within the accounting software program.
- Investigating and resolving invoice discrepancies or inquiries with vendors or customers in a timely manner.
- Managing the filing system for all Accounts Payable and Receivable documents such as invoices, purchase orders.
- Assisting with month-end closing activities as required.
- Developed and implemented processes for coordinating job assignments.
- Managed accounts receivable collections by contacting customers as needed.
- Processed paperwork for small claims accurately and efficiently.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Provided advice and guidance to managers on employee relations issues, such as performance management and disciplinary action.
- Developed and implemented policies and procedures to ensure compliance with employment legislation.
- Reviewed and processed invoices for accuracy, completeness and compliance with company policies.
Appointment Setter
Blitz Research
Wilmington, NC
01.2008 - 01.2010
- Communication among physicians, pharmaceutical companies, and patients.
- My duties included outbound calling, setting up conference calls with doctors' offices about pharmaceuticals, making a minimum number of cold calls during a specified time frame, and maintaining a database of outbound calls.
- Scheduled appointments for customers based on their availability.
- Provided detailed information about products and services to clients.
- Maintained accurate records of all customer interactions and transactions.
- Worked with cross-functional teams to achieve goals.
Office Coordinator
Blown Rite Insulation
Wilmington, NC
05.2001 - 07.2007
- Monitored accounts receivable aging to identify overdue payments.
- Posting customer payments by recording cash, checks and credit card transactions.
- Preparing daily bank deposits for cash receipts.
- Creating new vendor accounts and maintaining existing ones within the accounting software program.
- Investigating and resolving invoice discrepancies or inquiries with vendors or customers in a timely manner.
- Managing the filing system for all Accounts Payable and Receivable documents such as invoices, purchase orders.
- Assisting with month-end closing activities as required.
- Developed and implemented processes for coordinating job assignments.
- Managed accounts receivable collections by contacting customers as needed.
- Processed paperwork for small claims accurately and efficiently.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Provided advice and guidance to managers on employee relations issues, such as performance management and disciplinary action.
- Developed and implemented policies and procedures to ensure compliance with employment legislation.
- Reviewed and processed invoices for accuracy, completeness and compliance with company policies.
Education
High School Graduate -
EA Laney High School
Skills
- Quickbooks
- Employee Scheduling
- Task Delegation
- Customer rapport
- Payment Collections
- Billing Inquiries
- Credit and collections
- Billing and Collections
- Payment management
- Shipping coordination
- Shipment Tracking
- Customer queries
- MS Office
- Call handling
- Customer Service
- Front Desk Management
Personal Information
Authorized To Work: US
Affiliations
A fulfilling hobby of mine is propagation of plants, and being challenged to grow and keep healthy, rehabilitating plants that are close to death, some plants that are dramatic, hard to keep alive, or have special needs.
Certification
- Organization Seminar- 2004
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementWork from home option401k matchPaid sick leaveTimeline
Assistant Manager/ Loan Processor
Home Credit Corporation
03.2023 - Current
Nail technician
Beauty by Emily
03.2022 - 12.2022
Logistics Coordinator
BNSF Logistics
02.2022 - 03.2023
Purchasing and Sales Manager
Newell Davis Company
07.2015 - 11.2021
Office Manager
Blown Rite Insulation
01.2011 - 01.2015
Appointment Setter
Blitz Research
01.2008 - 01.2010
Office Coordinator
Blown Rite Insulation
05.2001 - 07.2007
High School Graduate -
EA Laney High School
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