Carey Ponce
Tiffin
Summary
Dynamic and dedicated professional with extensive experience in childcare and customer service management at Walmart. Proven ability to foster child development through engaging activities while ensuring safety and compliance. Strong leadership and problem-solving skills, effectively enhancing team performance and customer satisfaction. Committed to nurturing positive relationships with families and clients alike.
Overview
26
26
years of professional experience
Work History
Home Daycare Provider
Self-employeed
Tiffin, IA
08.2009 - Current
- Developed and implemented daily educational activities for children, fostering cognitive and social growth.
- Maintained a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Communicated effectively with parents regarding children's progress, behavior, and developmental needs.
- Organized engaging play-based learning experiences to enhance creativity and critical thinking skills.
- Monitored children's behavior to promote positive interactions and conflict resolution skills.
- Provided individualized care tailored to each child's unique needs and interests.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Taught children to organize toys, wash hands, and share by leading by example.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Delivered effective potty training strategies tailored to each child''s readiness level leading to successful outcomes.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
Head Teller
Ace Community Credit Union
Ames, IA
05.2003 - 12.2008
- Supervised daily operations of teller line, ensuring compliance with policies and procedures.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Managed cash handling procedures, maintaining accuracy and security of funds in accordance with regulations.
- Resolved customer inquiries and issues, fostering positive relationships and enhancing client satisfaction.
- Led initiatives for cross-selling bank products, contributing to branch revenue growth through enhanced customer engagement.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Customer Service Manager
Walmart
Ames, IA
07.2000 - 05.2003
- Oversaw customer service operations, ensuring high satisfaction levels and effective conflict resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Ames High School
Ames, IASkills
- Patience and empathy
- Health and safety training
- Leadership qualities
- Child development
- Friendly and respectful
- Problem-solving
- Time management
- Attention to detail
- Punctual and reliable
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Home Daycare Provider
Self-employeed
08.2009 - Current
Head Teller
Ace Community Credit Union
05.2003 - 12.2008
Customer Service Manager
Walmart
07.2000 - 05.2003
High School Diploma -
Ames High School