CAREY STRAHLEY
The Woodlands,TX
Summary
Detail oriented, safety focused Med-Surg Nurse Manager, seeking to expand career as a quality and patient safety manager. Interest in identifying trends and evaluating performance and processes through the validation and analysis of data to mitigate risk and liability while improving patient outcomes. Proven Team leader with experience in collaborative process improvement, patient advocacy and multi-disciplinary communication.
Overview
31
31
years of professional experience
Work History
Health & Wellness Coach
Provant Health Solutions
08.2013 - 12.2015
- Coordination and execution of on-site vaccination clinics and health assessments at various companies in lower Fairfield County, CT
- Administered vaccinations
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Performed screenings for markers such as blood pressure, weight and BMI.
- Interpreted health data and recorded clients' health status.
- Promoted available resources and connected individuals with services.
Nurse Manager
St. Luke's Health
04.2022 - Current
- Daily management and development of a 50 person MS/Tele/Hospice Team
- Responsible for daily functions of the unit including management of productivity, safety and quality, patient and employee satisfaction, and budgeting through the application of Studer's Five Pillars
- Improved unit productivity through management of the staffing grid
- Maintaining average of 101% since the beginning of FY24
- Successfully outperformed national benchmarks on nurse sensitive indicators in the following categories: Falls, HAPI, CLABSI and CAUTI
- Appointed Chair of the Falls & Mobility Council. Unit attained over 100 days without a fall. Effectively incorporated a mobility plus program for patients on the unit. Anticipate unit will achieve a goal of 25% reduction in falls for the calendar year
- Identified patient experience opportunities through analysis of survey responses. Maintained focused effort and have shown improvement in all HCAPS categories in FY24 from previous fiscal year
- Led daily MDRs to ensure effective healthcare and delivery of services resulting in implementation of geographic hospitalist rounding to decrease length of stay
- Improved average discharge time by 5%, with goal of 90 min discharge to door time
- Wrote "What to Expect" in-house welcome video as patient education tool and an adjunct for nurses available 24/7 to patients and their families on our in-house network
- Maintained employee turnover rate of less than 15% for FY2023 and increased MS certifications by 10% among nurses on unit
- Accountable for Chart Audits, bi-weekly Nurse Leader rounding, observing bedside report, daily education and collaboration with patients, families and staff
- Proactively coordinated with dialysis provider to identify in house previously treated patients and secure necessary orders from hospitalists/nephrologists to reduce wait times and the and number of after hours dialysis treatments.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Established and continuously optimized unit schedules and individual work assignments.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Investigated and resolved issues affecting hospital operations and patient care.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
MS/ Rehab Charge Nurse
St. Luke's Health
02.2019 - 03.2022
- Served as charge nurse while maintaining full patient assignment
- Comprehensive assessment of patient's condition using the nurse care plan as the guideline for management of care to maximize patient outcomes through the application of the nursing process
- Supported nursing staff with execution of tasks during the shift inclusive of patient admission, discharge, education and necessary treatments and interventions as needed
- Direct patient assignments and schedule as determined by unit census and patient acuity.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse Surg/Ortho
Greenwich Hospital
02.2016 - 05.2019
- Provide culturally sensitive and patient focused direct nursing care to a variety of surgical patients
- Responsible for ensuring each patient's safety is maintained through physical assessment, interdisciplinary communication, medication management, and education delivering interventions that will assist the patient in attaining an optimal level of functioning
- Demonstrated commitment to the success of our unit and hospital through participation in department councils and preceptor to newly hired staff and students.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Patient Care Coordinator & Admission Nurse
The Osborn
08.2013 - 01.2016
- Provided direct nursing care and supervision as charge nurse to inpatient rehabilitation and long-term care residents
- Oversaw and assisted with the patient ADLs performed by CNAs ensuring a therapeutic and dignified environment for residents and rehab patients was maintained.
HR Assistant and Secretary
Heidmar Inc.
08.2005 - 12.2008
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Participated in job fairs to recruit new talent.
- Coordinated employee relocation processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
CME Manager
Institute for Advanced Medical Education
03.2002 - 07.2005
- Program development through on site execution of medical education conferences, including faculty recruitment, promotional and learning materials design and editorial content
- Managed speaker's bureau database.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
Account Manager
Market Reach
03.2000 - 12.2001
- Led cross functional team of 15 in national marketing and promotions programs for Fortune 500 companies in the retail sector
- Operational leader for coast-to-coast mobile marketing campaign participating in over 75 events in 12 months.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Retail Coordinator
Priceline WebHouse Club
06.2000 - 10.2000
- Built and maintained retailer database for mid-western sales team utilized to recruit oil companies to promote application of dynamic pricing models and offer reduced priced gasoline to the consumer.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Event Manager
George Little Management
08.1997 - 05.2000
- Developed quantifiable media relations strategies and created/executed seminars and events for annual trade shows to the gift and home industries.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Coordinated travel and accommodations for event attendees.
- Developed creative themes for events and created related activities to engage attendees.
- Monitored and controlled event expenditures to meet budgets.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Oversaw event registration process by collecting and tracking attendee information.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Created detailed timelines and budgets for events to meet all deadlines.
- Analyzed event costs to identify areas of improvement and cost savings.
Customer Service Manager & Policy Analyst
Oxford Health Plans
09.1994 - 07.1997
- Trained and developed bi-lingual Spanish and Russian speaking customer service representatives
- Wrote corporate claims policy to improve medical loss ratio.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
B.S. in Nursing -
Sacred Heart University
Fairfield, CT12.2015
A.S. in Nursing - undefined
Norwalk Community College
Norwalk, CT05.2013
B.A. in Journalism - undefined
The University of Oklahoma
Norman, OK05.1994
Skills
- Leadership & Management
- Mentorship & Counsel
- Staff development & Training
- Goal establishment and monitoring
- Equipment and facility maintenance
- Management of budgets and timelines
- Marketing and communications
- Time management
- HIPAA compliant
- Database recordkeeping
- Abiding by safety protocols
Awards
- Unit Award winner for Patient Experience
- Daisy Award Winner
- Always Mentioned Award Winner
Community Service
Secretary, The Woodlands Men's Lacrosse Club, 12/01/21, 06/01/23
Councilscommittees
- St. Luke's Health, NDNQI Skin Assessments, Co-Chair, 05/01/23, PRESENT
- St. Luke's Health, Falls & Mobility Committee, Chair, 04/01/23, PRESENT
- St. Luke's Health, 6W Unit Based Council, Sponsor, 03/01/22, PRESENT
- St. Luke's Health, Patient Care Council Committee Member, 03/01/22, PRESENT
- St. Luke's Health, Professional Practice Committee Member, 03/01/22, PRESENT
- St. Luke's Health, Staffing Effectiveness Council Committee Member, 03/01/22, PRESENT
- St. Luke's Health, 3E Unit Based Council, Co-Chair, 01/01/21, 03/01/22
Timeline
Nurse Manager
St. Luke's Health
04.2022 - Current
MS/ Rehab Charge Nurse
St. Luke's Health
02.2019 - 03.2022
Registered Nurse Surg/Ortho
Greenwich Hospital
02.2016 - 05.2019
Health & Wellness Coach
Provant Health Solutions
08.2013 - 12.2015
Patient Care Coordinator & Admission Nurse
The Osborn
08.2013 - 01.2016
HR Assistant and Secretary
Heidmar Inc.
08.2005 - 12.2008
CME Manager
Institute for Advanced Medical Education
03.2002 - 07.2005
Retail Coordinator
Priceline WebHouse Club
06.2000 - 10.2000
Account Manager
Market Reach
03.2000 - 12.2001
Event Manager
George Little Management
08.1997 - 05.2000
Customer Service Manager & Policy Analyst
Oxford Health Plans
09.1994 - 07.1997
A.S. in Nursing - undefined
Norwalk Community College
B.A. in Journalism - undefined
The University of Oklahoma
B.S. in Nursing -
Sacred Heart University