Summary
Overview
Work History
Skills
Timeline
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Carey Sutton

Long Beach,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

23
23
years of professional experience

Work History

Client Advisor, Remote

Tiffany & Company
10.2020 - Current
  • Handled customer inquiries and suggestions via phone, chat and email courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Reservation Sales Agent Remote

Vacasa Vacation Rentals
05.2020 - 10.2020
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

West Coast Sales Manager

RATH Communications
06.2019 - 03.2020
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.

Sales Executive

Bearcom Wireless Worldwide
05.2001 - 03.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Sales and Branch Manager

Bearcom Wireless Worldwide
03.2002 - 05.2005
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Resolved various issues impacting sales management and business operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.

Skills

  • Customer Engagement
  • Relationship Management
  • Consultative Sales
  • Call Center Operations
  • Luxury Expertise
  • CRM Software
  • Customer Service
  • Business Development
  • Personnel Training
  • Contract Negotiations
  • Prospecting Skills
  • Results Orientation

Timeline

Client Advisor, Remote

Tiffany & Company
10.2020 - Current

Reservation Sales Agent Remote

Vacasa Vacation Rentals
05.2020 - 10.2020

West Coast Sales Manager

RATH Communications
06.2019 - 03.2020

Sales and Branch Manager

Bearcom Wireless Worldwide
03.2002 - 05.2005

Sales Executive

Bearcom Wireless Worldwide
05.2001 - 03.2019

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Carey Sutton