Carey Williamson
Flint Hill,VA
Summary
I am currently looking to rejoin the workforce after taking 2 1/2 years off to be a stay-at-home mother.
I am efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Strong project management, multitasking and organizational skills developed in my several-year career. I am skilled in providing valuable administrative support in community-oriented roles.
Experience includes managing correspondence and coordinating events. Strengths lie in organizational abilities, communication skills and efficiency for maximum impact. Previous work has demonstrated ability to foster positive relationships within the community while ensuring all administrative tasks are handled with precision and professionalism.
Skilled at handling high-volume phone calls while simultaneously welcoming guests and scheduling appointments. Recognized for improving office efficiency by streamlining administrative processes. Demonstrated ability to maintain composure under pressure, ensuring every visitor feels valued and welcomed.
Knowledgeable receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
18
18
years of professional experience
Work History
Front Desk Associate
Benchmark Physical Therapy
Front Royal, VA
11.2019 - 04.2022
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Handled pre-authorizations.
- Scheduled new patient referrals promptly via telephone and information systems, coordinating with physician offices to ensure timely appointments and an understanding of medical scheduling requirements.
- Verified insurance coverage and eligibility for patients, accurately entering information into the system.
- Processed patient payments efficiently and maintained financial records with a high level of accuracy and understanding of health records management
- Recorded and transmitted data securely and efficiently, adhering to HIPAA regulations and clinic protocols
- Maintained an orderly and organized front office workspace to streamline operations and enhance productivity, reflecting knowledge of clinic workflow and patient record confidentiality.
- Performed various administrative duties as assigned, demonstrating adaptability and a proactive approach to supporting clinic operations and health records management.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained inventory levels of office supplies needed for front desk operations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Administrative Associate
EverMed Exams
Winchester, VA
03.2020 - 10.2021
- This was a job I would work as needed on weekends
- I completed all patient exams, took vitals, handled all paperwork, phone calls and faxes
Caregiver
Social Services Agency
Luray, VA
05.2010 - 11.2019
- Assisted with activities of daily living such as bathing, dressing and grooming.
- Provided companionship by engaging in conversation and participating in recreational activities.
- Transported to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contacted medical providers on behalf of clients to follow up on appointments.
Customer Service Specialist
Main Street Bakery and Catering
Luray, VA
08.2017 - 08.2018
- Handled all inquiries for weddings and events.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Scheduled dates and took care of all details relating to catering events.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
Front Desk Agent
Mimslynn Inn
Luray, VA
05.2009 - 11.2009
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Computed bills, collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Transmitted and received messages using telephones or telephone switchboards.
- Issued room keys and escort instructions to bellhops.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Maintenance Assistant
Great Eastern Resort
McGaheysville, VA
11.2008 - 04.2009
- Maintained records of all repairs completed in a logbook for future reference.
- Monitored inventory levels of spare parts used in maintenance activities.
- Cleaned up debris from work areas after completing repairs or installations.
- Ordered parts, supplies and equipment from suppliers or obtained needed items from storage rooms.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Documented and reported maintenance progress and issues to supervisor.
- Maintained inventory of repair supplies and materials.
Front Desk Receptionist
Health For Life Chiropractic Center
Luray, Virginia
05.2004 - 09.2008
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Verified all insurance benefits and thoroughly explained to patient.
- Scheduled all appointments.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained a clean and organized reception area to uphold company image.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and cash.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Seton Home Study - General studies
Seton Home Study
06-2003
Skills
- Health records management
- Customer service
- Time management
- Computer systems navigation
- Software application learning
- Hospitality services
- Credit card handling
- Registration
- Service dispatching
- Drawer balancing
- Office administration
- Record preparation
- Effective planning
- Guest relations
- Scheduling
- Staff management
- Front office support
- Housekeeping
- Cash handling
- Scheduling appointments
- Report generation
- Multi-line phone systems
- Financial records oversight
- Administrative support
- Listening skills
- File management
- Key carding
- Administrative skills
- Business administration
- Technical support
- Problem-solving skills
- Mail handling
- Conflict management
- Documentation
- Customer follow-up
- Health insurance
- Healthcare regulations
- Accuracy and precision
- Policy interpretation
- Benefits administration
- Relationship building
- Written and oral communication
Accomplishments
- Top customer service in my last position
Timeline
Administrative Associate
EverMed Exams
03.2020 - 10.2021
Front Desk Associate
Benchmark Physical Therapy
11.2019 - 04.2022
Customer Service Specialist
Main Street Bakery and Catering
08.2017 - 08.2018
Caregiver
Social Services Agency
05.2010 - 11.2019
Front Desk Agent
Mimslynn Inn
05.2009 - 11.2009
Maintenance Assistant
Great Eastern Resort
11.2008 - 04.2009
Front Desk Receptionist
Health For Life Chiropractic Center
05.2004 - 09.2008
Seton Home Study - General studies
Seton Home Study
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