Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Highly proactive manager with 12 years of experience in team leadership in Houston Fine Dining industry. Background includes sales, management and customer service in fast-paced settings.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Ambitious Food Service Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner
Carey's Client Services
01.2022 - Current
- Asset Recovery Specialists are responsible for recovering losses incurred by companies or clients due to asset misappropriation
- This involves the reclamation of physical assets, financial reimbursements, and managing the liquidation or disposal of assets.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Raised property accuracy and accountability by creating new automated tracking method.
Manager
P's Q's Catering
01.2020 - 01.2022
- This company provides catering to some of the most extravagant weddings in Houston, as well as staff bartenders for organizations like Houston Bar Association, Young Lawyers Texas and many others.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Postal Worker
University of Houston
01.2019 - 01.2020
- Set staff schedules to optimized coverage of all areas.
- Provided service and sales to walk-in customers.
- Moved bulk containers and large parcels with forklifts.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Added accurate data entry into computer system to complete transactions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Head Hostess
Capital Grille-Galleria Houston
01.2016 - 01.2019
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Backed up servers by checking on tables and retrieving items for guests.
- Advised customers about special offerings and menu items to help drive sales.
Manager
Corner Table
02.2014 - 01.2015
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Assistant General Manager
Ouisie's Table
01.2014 - 01.2015
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
Secretary
University of Nebraska
01.2005 - 01.2006
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Manager
Pappas Seafood
01.2000 - 01.2005
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved marketing to attract new customers and promote business.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Science - Political Science And Government
05-2019
3.2 GPA
Skills
- Excellent skills in billing and handling approved invoices
- Strong customer service skills
- Ability to handle high volumes of invoices and manage multiple accounts
- Proven ability to meet deadlines and work under pressure
- Excellent attention to detail and the ability to identify errors in billing data
- Social media control
- Marketing tactics
- Kitchen oversight
- Restaurant operations management
- Menu development
- Recruitment
- Conflict resolution techniques
- Employee schedule management
- Table management
- Passion for customer satisfaction
- Business operations expertise
- Food plating and presentation
- Personnel recruiting
- Order delivery practices
Otheremployment
- University of Houston, 2019-01-01, 2020-01-01
- Capital Grille-Galleria Houston, 2016-01-01, 2019-01-01
- Ouisie's Table, 2014-01-01, 2015-01-01, Assistant General Manager
- University of Nebraska, 2005-01-01, 2006-01-01
- Pappas Seafood, 2000-01-01, 2005-01-01, Manager
Certification
TABC
Food Handlers
Timeline
Owner - Carey's Client Services
01.2022 - Current
Manager - P's Q's Catering
01.2020 - 01.2022
Postal Worker - University of Houston
01.2019 - 01.2020
Head Hostess - Capital Grille-Galleria Houston
01.2016 - 01.2019
Manager - Corner Table
02.2014 - 01.2015
Assistant General Manager - Ouisie's Table
01.2014 - 01.2015
Secretary - University of Nebraska
01.2005 - 01.2006
Manager - Pappas Seafood
01.2000 - 01.2005
University of Houston - Bachelor of Science, Political Science And Government
Similar Profiles
Jermaine TimmsonJermaine Timmson
Painting Supervisor at Carey's PaintingPainting Supervisor at Carey's Painting
Hardeep SinghHardeep Singh
Dump Truck Driver at CAREY'S PAVINGDump Truck Driver at CAREY'S PAVING
Kyle CareyKyle Carey
Concrete Finisher at Carey's ConcreteConcrete Finisher at Carey's Concrete