Summary
Overview
Work History
Education
Skills
Willing To Relocate
Timeline
Generic

Cari Andrews

1212 12th St., E-1, Bedford,IN

Summary

Dynamic optical professional with proven expertise in retail and B2B sales in the optical industry. Skilled in eyewear adjustment and repair, I excel in relationship building and team leadership, driving customer satisfaction and loyalty. Achieved significant cost savings through effective negotiation and consistently surpassed sales targets, enhancing overall business performance.

Overview

30
30
years of professional experience

Work History

Lead Optician

Mitchell Optical
Mitchell, IN
04.2024 - 02.2025
  • Managed client frame selection processes and walked through lens options
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client
  • Ordered supplies, maintained inventory levels and monitored stock turnover rate for all optical product
  • Maintained records of prescriptions, orders and payments
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length
  • Recommended specific lenses, coatings and frames to suit individual client needs
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments
  • Documented customer prescriptions wrote detailed work orders, and collected payments to facilitate smooth appointments
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and panoscopic tilt
  • Used hands, heat and tools to bend and shape frames to fit customer's face

Territory Sales Representative

Safilo USA
Indianapolis, IN
09.2001 - 06.2007
  • Developed strong relationships with suppliers/vendors to negotiate favorable pricing terms resulting in cost savings for the business
  • Managed sales transactions using point-of-sale systems while ensuring accuracy in pricing and discounts
  • Achieved monthly sales targets through effective upselling techniques and product knowledge expertise
  • Developed strong relationships with repeat customers through personalized service resulting in increased customer loyalty
  • Stayed updated on industry trends, new products, and advancements in lens technology through continuous professional development activities
  • Developed relationships with key decision makers at target accounts
  • Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
  • Participated in regular team meetings to discuss progress and challenges faced by the team members.
  • Managed inventory levels effectively across the assigned region
  • Reset store displays for special events and seasonal merchandise changes
  • Offered exceptional post-sale support to ensure seamless product implementation and customer satisfaction
  • Attended industry conferences and events to network and stay updated on market developments.
  • Organized and participated in trade shows and events to promote client products and services
  • Created visual marketing and styled window displays
  • Created eye-catching displays that highlighted key features of the products

Territory Sales Representative

Marchon
Indianapolis, IN
02.1998 - 09.2001

Optical Store Manager

Lashmet Spitzberg Denny, Abrams, & LLoyd
Indianapolis, IN
07.1995 - 02.1998
  • Prepared staff work schedules and assigned team members to specific duties
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Developed strong relationships with customers to ensure repeat business and referrals
  • Ensured that all products were displayed in an organized manner
  • Recruited qualified personnel when necessary by conducting interviews and background checks
  • Assisted with fitting eyeglasses or contacts according to prescription specifications
  • Managed and trained staff on customer service, sales techniques, product knowledge, and store policies
  • Coordinated with suppliers regarding delivery times and pricing of products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

15 years - Human Services/Social Work

Ivy Tech Community College/IU School of Social Work
Indianapolis, IN
08.2012

Skills

  • Retail and B2B Sales
  • Customer service expertise
  • Insurance knowledge
  • Organizational skills
  • Industry knowledge
  • Team leadership
  • Problem solving
  • Eyewear adjustment and repair techniques
  • Staff training and development
  • Optical dispensing expertise
  • Professionalism and ethics
  • Display building
  • Product upselling
  • Relationship building
  • Excellent communication

Willing To Relocate

Indianapolis, IN

Timeline

Lead Optician

Mitchell Optical
04.2024 - 02.2025

Territory Sales Representative

Safilo USA
09.2001 - 06.2007

Territory Sales Representative

Marchon
02.1998 - 09.2001

Optical Store Manager

Lashmet Spitzberg Denny, Abrams, & LLoyd
07.1995 - 02.1998

15 years - Human Services/Social Work

Ivy Tech Community College/IU School of Social Work

Similar Profiles

CREATE PROFILE
Cari Andrews