Cari Bennett
Customer Service Supervisor
Cave Creek,AZ
Summary
- Enthusiastic Front of House Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of interpersonal communication and problem solving and training in assistant managing. Motivated to learn, grow and excel in business administration.
Overview
3
3
Certifications
4
4
years of professional experience
Work History
Barista Supervisor
Carefree Coffee Roastery
Carefree, AZ
02.2019 - Current
- Independent management of cafe operations and staff during owner's absence.
- Elevate customer loyalty by using strong listening and verbal skills to resolve customer problems.
- Create over 100 drinks in average shifts with consistently positive customer satisfaction scores.
- Create strong customer loyalty by recommending products based on solid understanding of individual customer needs and preferences.
- Listen carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 50%.
- Train new employees on cafe operations through demonstrations and leading by example.
- Restock display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained energy and enthusiasm in fast-paced environment.
Contract Administrator
Holiday Inn Club Vacations
Scottsdale, AZ
06.2018 - 01.2019
- Oversaw contracts for a sales team of over 10 sales professionals using both manual and automated strategies.
- Process credit applications for new clients, credit card transactions for down payments on new accounts and credit refunds related to timeshare purchases.
- Perform final audit of all legal documents for timeshare contracts prior to submission to legal and finance departments.
- Prepared compliance reports and distributed to upper management.
- Trusted keyholder for confidential records for all timeshare contracts.
Hotel Front Desk Clerk
Sheraton Denver West
Lakewood, CO
03.2016 - 11.2017
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
Education
Associate of Arts - Hospitality Management
Miracosta College
Oceanside, CA 05.2013 - 05.2013
Skills
Planning and Coordination
Verbal and written communication
Microsoft Office software proficiency
Interpersonal Communication
Relationship-Building
Customer service
Organization and Time management
Aloha POS Software
Inventory
Detail-oriented
Square Software proficiency
Multitasking abilities
Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
360Service Manager Training Certificate
Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Timeline
360Service Manager Training Certificate
05-2020
Barista Supervisor
Carefree Coffee Roastery
02.2019 - Current
Contract Administrator
Holiday Inn Club Vacations
06.2018 - 01.2019
Marriott International Training Program
06-2017
Hilton University Supervisor Training Program
06-2016
Hotel Front Desk Clerk
Sheraton Denver West
03.2016 - 11.2017
Associate of Arts - Hospitality Management
Miracosta College
05.2013 - 05.2013