Cari Cudak
San Diego,CA
Summary
Dynamic professional excelling in customer relationship development, transforming client challenges into actionable solutions and fostering long-term relationships. Renowned for exceptional teamwork, collaboration, and a customer service focus, consistently driving satisfaction and loyalty. My commitment to excellence has contributed to organizational success, evidenced by managing accounts worth $10 million+ annually.
Overview
18
18
years of professional experience
Work History
Account Specialist
Telgian Holdings, Inc
06.2021 - Current
- Adhered to standards of quality and service as well as all compliance requirements. Work with local AHJ's to ensure site compliance.
- Liaised with sales, onboarding and customer service teams to support smooth account management operations.
- Analyzed data and generated accurate, insightful reports for customer's corporate team.
- Resolved billing and payment issues for balanced, accurate accounts.
- Consulted with SME's to supply accurate product and service information.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers through effective communication and quick response, resulting in long-term loyalty.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service Manager/Project Manager
Sentry Security
06.2014 - 05.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Partnered with HR team to outline and define position requirements in accordance with company needs.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Supervised employees and assessed performances to determine training needs.
- Generated customer satisfaction surveys to analyze results into action plans.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and submitted project invoices for review and approval.
- Reported regularly to managers on project budget, progress and technical problems.
Account Manager
Fullco Industries
05.2008 - 05.2014
- In charge of managing Fullco’s largest account- $10 million annually. Also maintain other key accounts.
- Correspond daily with domestic and overseas vendors regarding logistics, shipping dates and purchase order details.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Met with customers to discuss and ascertain needs and tailor solutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, delivery terms and other bid specifications.
- Built relationships with customers to promote long term business growth.
- Attended monthly production meetings
Education
LVN - Nursing
North West College
San Diego, CA08-2026
Associate of Arts - Business Management
Le Cordon Bleu College Scottsdale
Scottsdale, AZ10.2014
Skills
- Head to Toe Assessments, Vital Signs and Patient Monitoring
- Medication Administration
- Wound Care
- Blood Glucose monitoring and Insulin Administration
- Therapeutic Communication and Education with Patients and Families
- SBAR Communication and Documentation utilizing PCC software
Clinical Skill Set
Professional Skill Set
- Excellent Communication and Problem Solving Skills
- Time Management
- Analytical and Observational
- Client Focused
- Document Management
- Schedule Coordination
- Microsoft Office Proficient
Timeline
Account Specialist
Telgian Holdings, Inc
06.2021 - Current
Customer Service Manager/Project Manager
Sentry Security
06.2014 - 05.2021
Account Manager
Fullco Industries
05.2008 - 05.2014
LVN - Nursing
North West College
Associate of Arts - Business Management
Le Cordon Bleu College Scottsdale