Cari Danner
Athens,AL
Summary
A proactive professional with over 15 years of experience providing executive support and leading teams in business operations. Reliable and meticulous, adept at handling multiple tasks and priorities. Extensive background in office management, accounting, accounts receivable/payable, invoicing, database management, vendor negotiations, and contract management. Known for outstanding customer service and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Enterprise Content Management Specialist
1-800-flowers.com
Hebron, OH
01.2022 - Current
- Conducts data entry and manages tasks for purchase orders to ensure products are shipped promptly.
- Identify and rectify any shipping errors to ensure a smooth delivery process for the customer's order.
- Communicate with customers regarding declined credit cards and update their shipping information as necessary.
- Respond to escalations of issues that require higher management approval and problem-solving.
- Ensures the integrity and confidentiality of customer credit card details and other personal data.
- Proficient in data entry and Microsoft Office, with frequent use of Excel, Outlook, and other Microsoft applications.
- Utilizing Atlas, OMS, Microsoft Teams, ASM, Trust Arc, Genesys, ADP, Intranet, and other tools on a daily basis.
- Employ exceptional spelling and grammar skills to convey written messages as needed.
- Possessing excellent verbal customer service skills, strong written communication abilities, organizational talents, attention to detail, and an aptitude for a fast-paced, multitasking, customer service-oriented environment are essential.
- Maintaining a high level of knowledge about existing products and services is crucial, as well as learning about new offerings as they become available.
- Monitored system performance, troubleshot technical issues and resolved them in a timely manner.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
Customer Service and Operations Analyst
Harry and David
Hebron, OH
01.2019 - 11.2020
- Processed and clarified both electronic and manual client orders.
- Conducted maintenance on customer accounts and managed sensitive information, including the entry of credit details and the processing of payment transactions for orders.
- Generated summaries of invoices and dispatched them to clients as requested.
- Managed high-end business calls from clients with utmost professionalism, providing assistance with their orders, invoices, payments, and credit card transactions.
- Completed a tracking report for clients and conducted follow-up communications via email.
- Addressed holds on orders requiring action to either advance them or complete the transactions.
- Analyzed customer service operations and identified areas for improvement.
- Monitored customer service calls, emails, and other communications to evaluate performance of team members.
- Tracked customer service metrics such as average response time, resolution rate, and satisfaction level.
- Resolved escalated issues from customers in a timely manner.
- Performed data analysis to identify opportunities for improving operational efficiency.
Health Insurance Specialist
Alorica
Irvine, CA
01.2019 - 11.2020
- Determining covered medical insurance losses involves examining the provisions of the policy or certificate.
- Documenting medical claims involves completing forms, reports, logs, and records.
- Resolving medical claims involves approving or denying documentation, calculating the due benefits, initiating payment, or drafting a denial letter.
- Assists medical insurance customers by establishing insurance coverage details.
- Examining and resolving medical claims, documenting actions, maintaining quality customer service, and ensuring legal compliance.
- Reviewed patient records to ensure accurate and timely billing of health insurance claims.
- Assessed eligibility of patients for health insurance coverage based on policy guidelines.
- Resolved discrepancies between invoices and insurance claims data.
- Investigated denied or underpaid claims and coordinated appeals process as needed.
- Collaborated with other departments to provide accurate information about products, pricing, policies.
- Managed daily operations related to patient enrollment processes such as verifying eligibility requirements or collecting premiums due.
Owner/Operations Manager
Ka Hoku'ao Coffee
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
Lead Teller
Wells Fargo Bank, N.A.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
Accounts Payable Clerk
BDP International
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Prepared checks for payment of vendor invoices on a timely basis.
- Verified accuracy of coding on invoices prior to processing payments.
Hospitality Manager
Chick-fil-A
Conroe, AL
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
- Participated in trade shows and conferences as a representative of the hotel brand.
Education
Bachelors Business Administration -
Walden University
Continuing Education -
George Wallace State
Associates Degree Arts -
Lone Star College
Diploma -
Kingwood High School
Skills
- Accounts Payable
- Payroll
- Profit & Loss
- Property Leasing
- Shift Management
- Microsoft Office
- Peachtree
- Yardi
- Outlook
- Outlook Calendar
- Microsoft Word
- Microsoft PowerPoint
- Excel
- Customer service
- Computer literacy
- Administrative experience
- Bookkeeping
- Accounts Receivable
- Office Management
- Sales
- Support
- Personal Assistant Experience
- Accounting
- Atlas
- OMS
- Microsoft Teams
- ASM
- Trust Arc
- Genesys
- ADP
- Intranet
- Excellent Communication
- Attention to Detail
- Interpersonal Communication
- Data logging
- Workflow Management
- Adaptability and Flexibility
- Recordkeeping skills
- Interpersonal Skills
- Invoicing support
- Records Management
Communication Skills
- Confident, articulate, and professional speaking abilities
- Empathic and Active listener/persuasive speaker
- Collaborative Mindset
- Easily understand and solve technical problems
- Strong problem-solving and analytical skills
- Troubleshooting equipment or situations
- Dynamic, results-oriented problem solver
Personal Information
Work Permit: Authorized to work in the US for any employer
References
Available Upon Request
Affiliations
- Gardening
- Hospitality/Hosting
- Photographer
- Subject Matter Expert
Accomplishments
- Assembly Recognition regularly by team members and upper management
- Top 3% in sales for all Houston TX market at Wells Fargo Bank
- Recipient of all expenses paid travel to resorts for good work
Certification
- Servsafe
- Substitute Teacher Credentials for public and private schools
References
References available upon request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Additional Information
808.212.3621
cari.amber@outlook.com
Timeline
Enterprise Content Management Specialist
1-800-flowers.com
01.2022 - Current
Customer Service and Operations Analyst
Harry and David
01.2019 - 11.2020
Health Insurance Specialist
Alorica
01.2019 - 11.2020
Owner/Operations Manager
Ka Hoku'ao Coffee
Lead Teller
Wells Fargo Bank, N.A.
Accounts Payable Clerk
BDP International
Hospitality Manager
Chick-fil-A
Bachelors Business Administration -
Walden University
Continuing Education -
George Wallace State
Associates Degree Arts -
Lone Star College
Diploma -
Kingwood High School
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