Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ellen Fritts

Clinton,NC

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Medical Assistant

Kurt Vernon, MD, FACG
09.2015 - 06.2023
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Med Tech/Supervisor

Rolling Ridge Retirement Center
08.2014 - 09.2015
  • Direct patient care to include medication administration, vital signs, new patient physical examinations, patient charting, and assistance with ADL's.
  • Supervision of CNA's and drug inventory.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

CNA/Patient Transport/Central Supply Coordinator

Emerald Health And Rehabilitation
11.2011 - 04.2014
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Transported patients to Physician appointments outside of the facility.
  • Medical records and central supply.

NCSU Agriculture Research Assistant Level 3

Nc State University
02.1995 - 10.2009
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.
  • Streamlined data management processes for increased efficiency and accuracy in research findings.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
  • Direct animal care and husbandry.
  • Assisting student workers with their various duties and collected data for research projects.

Education

No Degree - Phlebotomy

Central Carolina Community College
Sanford, NC
10.2014

No Degree - Nurse Aide

Sampson Community College
Clinton, NC
10.2011

High School Diploma -

Fayetteville Technical Community College
Fayetteville, NC
06.1986

Skills

  • Payment Collection
  • Indirect Patient Care
  • Medical Billing
  • Patient Scheduling
  • Patient Flow Management
  • Medical Terminology
  • Phlebotomy
  • Patient-Focused Care
  • HIPAA Compliance
  • Medical Office Administration
  • Inventory Management
  • Data Entry
  • Procedure Assistance
  • Lab Equipment Operation
  • Reliable Team Player
  • EMR / EHR
  • Equipment Sterilization

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician

Timeline

Medical Assistant

Kurt Vernon, MD, FACG
09.2015 - 06.2023

Med Tech/Supervisor

Rolling Ridge Retirement Center
08.2014 - 09.2015

CNA/Patient Transport/Central Supply Coordinator

Emerald Health And Rehabilitation
11.2011 - 04.2014

NCSU Agriculture Research Assistant Level 3

Nc State University
02.1995 - 10.2009

No Degree - Phlebotomy

Central Carolina Community College

No Degree - Nurse Aide

Sampson Community College

High School Diploma -

Fayetteville Technical Community College

Similar Profiles

CREATE PROFILE
Ellen Fritts