Cari Gagliardi
Thornton,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Operations Resource Coordinator
Ent Credit Union
05.2008 - 07.2023
- Assisted in recruiting, hiring and training of team members.
- Developed individualized training plans to achieve staff readiness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed team performance and identified opportunities for additional training.
- Identified and recommended staff for key positions and departments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted coworkers and staff members with special tasks on daily basis.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and coached over 20 employees for career advancement.
- Scheduled trainings and monthly meetings for staff teams.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Communicated with local organizations to build networks and develop leads.
Vice Chairperson
Ent Credit Union
08.2021 - 07.2023
- Analyzed and prepared data from organization focus groups for DEI initiatives.
- Create, prepare, and present employee engagement meeting(s) to boost employee connection to the affinity group and organization.
- Introduced and assisted with proposal for a financial terms Spanish class which led to an approved trial class for 15 employees from all departments and heightened interest for additional classes to be offered to over 50 employees.
- Designed multilingual group as translators for customer service with over 13 different languages.
- Organize guest speakers to educate on diversity, equity, and inclusion related topics to offer additional perspectives.
- Active board member for employee engagement group MOSAIC to interconnect and collaborate in creating a shared vision for employees from all backgrounds.
- Created a business case and strategic plan for DEI initiatives to advance diversity, equity, and inclusion within the organization.
- Researched and negotiated with minority businesses to act as a vendor to increase supplier diversity an estimated 85%.
- Facilitator on DEI terms or topics to increase awareness and educate on cultural competence.
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Coordinated impactful educational heritage programming that celebrates the uniqueness of various cultures via events, conferences and philanthropy drives (i.e. Black History Month, Women's History Month, LGBT Pride Month, Latinx Heritage Month, Native American Heritage Month, etc.)
Education
Bachelor of Science - Business Administration And Management
Regis University
Denver, COCertificate - Diversity, Equity, And Inclusion
The People Company
Madison, WISkills
- Relationship Management
- Learning Strategies
- Customer Service Process Improvement
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Vice Chairperson
Ent Credit Union
08.2021 - 07.2023
Operations Resource Coordinator
Ent Credit Union
05.2008 - 07.2023
Bachelor of Science - Business Administration And Management
Regis University
Certificate - Diversity, Equity, And Inclusion
The People Company
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