A passion for people foremost, with over ten years of personal and professional experience in Home Care Management looking to leverage my knowledge and experience in a way that serves others in the Human Services field.
Overview
21
21
years of professional experience
Work History
Director
At Your Service, Inc
Oconomowoc, WI
04.2018 - 03.2026
Managed all daily operations
Developed and executed training programs to improve staff performance and client satisfaction.
Analyzed market trends to inform strategic planning and drive business growth initiatives.
Oversaw budget management, ensuring optimal allocation of resources across departments.
Created and maintained industry collaborative relationships
Created and improved policies and procedures facilitating an award winning administration and caregiving team
Facilitated training programs for staff, fostering skill development and enhancing team productivity.
Scheduling Manager
Touching Hearts at Home, Brookfield
Brookfield
04.2009 - 02.2018
All scheduling/logistics management
Supervision, HR management of staff of 50
Quality Assurance of client base of 100
Development and implementation of policies and all staff training
Marketing, creating and maintaining industry collaborative relationships
New client/family in home intake assessments
Founder
Barnabas Project, Brookfield/Milwaukee
Brookfield/Milwaukee
01.2005 - 01.2008
Designing healthy meal plans, preparation and delivery to needing families
Recruited and managed volunteer staff of 5 for 2-3 complete meals delivered weekly
Education
Diploma -
Heritage Christian Schools
Brookfield
01-1990
Skills
Excellent verbal and written communication
MS Office and extensive experience with several different Web based scheduling, charting, billing and payroll software applications
Vast knowledge of in home elder care practices and community resources