Cari Green
Scottsdale,AZ
Summary
Capable representative dedicated to providing superior support for client's in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Highly effective at getting client's connected with valuable resources. Technologically savvy and successful managing large caseloads.
Overview
18
18
years of professional experience
Work History
Lead Patient Advocate
USPI- United Surgical Partners International
06.2010 - 11.2016
- Facilitated communication between patients and various departments and staff.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Maintained patient records and updated electronic health systems to safeguard data.
- Organized patient records and database to facilitate information storage and retrieval.
ASI Manager
Sutter's Mill Specialties
04.2005 - 04.2010
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cross-trained existing employees to maximize team agility and performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Employment Coordinator/Case Manager Specialist
St. Mary's Food Bank
01.1999 - 04.2005
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Implemented strategies to increase public awareness of social and community service programs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Partnered with local organizations to expand access to social and community services.
Education
Bachelor of Arts - Communication Studies
Arizona State University
Tempe, AZ08.2001
Intercultural, Multicultural, And Diversity Studies
Manchester Metropolitan University
Manchester, UK06.2001
Skills
- Quality Assurance
- Patient Rights
- Collections Processing
- Large Caseloads
- Legal Compliance
Grayhawk Elementary School - Parent Teacher Organization
2013-2017
- Committee Chair - Friday Treats - obtained and scheduled vendors to come to the school and provide 15% of their profit from their sales.
- Committee Chair (AUCTION) - Fine arts and Auction - obtained companies to provide silent auction / raffle items. We also had a live auction where items were bid in real time by a professional auctioneer. Coordinated all aspects from requesting items to item check out.
Additional Information
Volunteered for many organizations from donating blood to providing meals for families in Africa.
Timeline
Lead Patient Advocate
USPI- United Surgical Partners International
06.2010 - 11.2016
ASI Manager
Sutter's Mill Specialties
04.2005 - 04.2010
Employment Coordinator/Case Manager Specialist
St. Mary's Food Bank
01.1999 - 04.2005
Bachelor of Arts - Communication Studies
Arizona State University
Intercultural, Multicultural, And Diversity Studies
Manchester Metropolitan University
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