Cari Hardin

• Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
• Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
• Contributed to positive company reviews by delivering exceptional support experiences to clients.
• Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
• Provided exceptional service by consistently meeting or exceeding key performance indicators.
• Maintained good call control to quickly uncover questions and keep call times low.
• Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
• Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Assisted in opening and operated a brand new facility with the capacity of over 500 self storage units. My responsibilities included customer service over the phone and in person, building a rapport within the community, daily comp reports, and monthly inventory reports.

My other duties included showing units, moving tenants in and out as well as evictions and auctions. I also had the opportunity for some sales in the store, such as boxes, locks, etc..