Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Cari Jones

Dahlonega,GA

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

7
7
years of professional experience

Work History

Insurance Specialist

Lanier Home Restoration
07.2024 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Researched and resolved routine and complex issues.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Processed eligibility and benefits verification and authorization requests.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Utilized CRM software to manage client relationships.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.

Director

Kidz Korner Academy
07.2018 - 07.2024
  • Recruited, selected and retained quality administrators, teachers and support staff.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Operated Kidz Korner school in accordance with company and state licensing standards.
  • Operated Kidz Korner school in accordance with company and state licensing standards.
  • Communicated with owners and support team concerning personnel matters.
  • Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Managed program paperwork and child records to comply with state requirements.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.

Rural Carrier

USPS Postal Service
09.2017 - 06.2018
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Delivered mail along established route in rural areas.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Distributed items on time and to correct locations for punctual, professional mail services.

Education

High School Diploma -

Earnest Saloom Academy
Macon, GA
05.2010

Skills

  • Documentation abilities
  • Reporting abilities
  • Documentation skills
  • Reporting skills
  • Account Management
  • Financial Planning
  • Customer follow-up
  • Detailed
  • Organized
  • Quick Books
  • Excel
  • PowerPoint
  • Microsoft Word

Software

Quick Books

Excel

PowerPoint

Microsoft Word

Timeline

Insurance Specialist

Lanier Home Restoration
07.2024 - Current

Director

Kidz Korner Academy
07.2018 - 07.2024

Rural Carrier

USPS Postal Service
09.2017 - 06.2018

High School Diploma -

Earnest Saloom Academy

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Cari Jones