Cari Jorr
Tampa,FL
Summary
Dynamic Product Owner with a proven track record in Agile environments, specializing in requirements analysis, UAT coordination, and process improvement. Expertise in translating complex business needs into actionable system functionality while delivering innovative cross-functional solutions. Demonstrated ability to manage multiple concurrent projects through strong stakeholder collaboration and effective team leadership. Recognized for adaptability to evolving requirements and a commitment to prioritizing key deliverables, ensuring successful project outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Product Owner
ByDesign Technologies
05.2022 - 01.2026
- Collaborated with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
- Defined the vision for the team’s product.
- Created product road maps based on this vision.
- Managed the product backlog and prioritized them based on changing requirements.
- Oversaw all stages of product creation including design and development.
- Developed user stories and acceptance criteria for projects.
- Monitored and evaluated product progress at each stage of the process.
- Liaised with the development team, business analysts, stakeholders and end-users to deliver updates.
- Prepared documentation and training guides for projects.
- Facilitated as Scrum Master for the Scrum ceremonies and product sprints.
Senior Business Analyst
ByDesign Technologies
03.2018 - 05.2022
- Supervised and mentored lower-level business analysis and client support staff.
- Trained new Business Analysts in system software and processes.
- Managed 30+ concurrent Agile projects using Jira and SharePoint, consistently delivering within scope and timelines.
- Analyzed and documented stakeholder requirements to enhance project outcomes and align deliverables with business objectives.
- Developed user stories and acceptance criteria; collaborate with development and QA teams to ensure quality and on-time delivery.
- Conducted user acceptance testing (UAT), wrote UAT documentation, and created knowledge base articles for end-users and internal teams.
- Identified and implemented process improvements and service enhancements, reducing resolution times and improving efficiency.
- Acted as a liaison between stakeholders, developers, and QA to facilitate communication, resolved issues, and improved system reliability.
Business Analyst - Dedicated
ByDesign Technologies
01.2015 - 2017
- Documented system requirements, defined scope and objectives, managed user story creation and execution to drive system development and implementation of projects.
- Ensured client needs were being met while maintaining a positive and mutually beneficial relationship.
Business Analyst
ByDesign Technologies
01.2013 - 01.2015
- Managed the planning, requirements gathering, design, development, implementation, and quality of all features that were requested for new shopping cart application and consultant back-office application.
- Defined feature requests, conducted necessary research, managed use cases and outlined business value to drive system improvements.
- Led frequent meetings with all levels of client leadership regarding software customizations and business planning.
- Functioned as a liaison between IT and stakeholders.
Account Manager
ByDesign Technologies
10.2010 - 01.2013
- Main point of contact and fulfilled the Project Management role supporting large MLM clients.
- Managed their account from support issues, questions, payment reconciliation, configurations, new work requests and testing.
- Reviewed, analyzed, and evaluated client needs to create system solutions that supported overall business strategies.
Customer Service Specialist
ByDesign Technologies
12.2009 - 10.2010
- Received inbound calls from clients using the software.
- Helped troubleshoot and resolve their issues.
- Escalated to teams when the clients requested new work changes to the software.
- Assisted the clients in configuring the software to meet their needs.
Web Content Writer
Scicom
07.2009 - 12.2009
- Writing interesting, engaging marketing product descriptions for Web pages (TigerDirect and Circuit City).
- Ability to convey proper writing tone and style according to client’s needs.
- Inserting keywords and HTML coding in appropriate places in copy.
- Ability to write appropriate content based on client’s industry.
- Strict adherence to deadlines and minimal supervision.
- Extreme attention to detail.
- Excellent editing, spelling and grammar.
Help Desk Technician
Scicom
08.2006 - 07.2009
- Answered internal calls from level 1 and 2 agents that supported users with Nokia mobile phones and enhanced employee performance.
- Created and delivered training and product launch materials to review phones and software with agents.
- Took over escalated calls if agents were unable to handle an issue.
- Worked on special projects, escalated and researched topics when needed.
- Updated and maintained demo phone inventory.
- Used strong technical and troubleshooting skills to assist agents with data connectivity issues and general questions.
Tier 2 Technical Support Specialist
Scicom
02.2006 - 08.2006
- Handled a high influx of inbound calls from Nokia mobile phone customers within a dynamic call center environment.
- Delivered world class customer service and strived for one-call resolution of customer issues.
- Utilized multiple call center support applications to efficiently assist customers and agents.
- Offered outstanding customer service in a pleasant and professional manner.
- Provided effective and timely resolutions for a range of customer inquiries.
- Accurately logged calls in Siebel application.
- Setup POP/IMAP and Blackberry emails accounts on smartphones.
- Assisted customers with troubleshooting mobile phones, Nokia Synchronization software and PC connectivity.
Tier 2 Technical Support Specialist
Prostaff @ Nokia
07.2002 - 02.2006
- Delivered world class customer service and strived for one-call resolution of customer issues.
- Utilized multiple call center support applications to efficiently assist customers and agents.
- Offered outstanding customer service in a pleasant and professional manner.
- Provided effective and timely resolutions for a range of customer inquiries.
- Accurately logged calls in Siebel application.
- Setup POP/IMAP and Blackberry emails accounts on Nokia Smartphones.
- Assisted customers with troubleshooting mobile phones, Nokia Synchronization PC Suite software and connectivity.
Customer Care Consultant
Software Spectrum
08.2000 - 05.2002
- Answered a high influx of inbound calls from America Online Customers within a fast-paced call center environment.
- Assisted customers in troubleshooting AOL software, connectivity, internet usage and email.
- Used multiple call center support applications to efficiently assist customers and log calls.
Internet Support Technician
Hitter Communications ISP
03.2000 - 08.2000
- Answered calls from customers using Hitter communications as their Internet Service Provider.
- Provided assistance with connectivity, retrieving emails and browsing the web.
- Configured new users to use the Internet Service Provider.
Education
Associates in Arts Degree -
Pasco Hernando Community College
New Port Richey, FL01.2001
Skills
- Business Analysis and Project Management
- Requirements Gathering and Business Needs Assessment
- Process Improvement
- Agile Methodologies
- Jira & SharePoint
- API implementation
- Technical Writing
- Strategic planning, task prioritization and time management efficiency
- Personable, professional, and effective communication while handling high-stress situations (verbal and written)
- Self-motivated to accomplish tasks and reach goals
- Product backlog management
- Roadmap development
- User acceptance testing
- Stakeholder relationship management
- User story creation
Certification
Certified Scrum Product Owner (CSPO) - Scum Alliance
Timeline
Product Owner
ByDesign Technologies
05.2022 - 01.2026
Senior Business Analyst
ByDesign Technologies
03.2018 - 05.2022
Business Analyst - Dedicated
ByDesign Technologies
01.2015 - 2017
Business Analyst
ByDesign Technologies
01.2013 - 01.2015
Account Manager
ByDesign Technologies
10.2010 - 01.2013
Customer Service Specialist
ByDesign Technologies
12.2009 - 10.2010
Web Content Writer
Scicom
07.2009 - 12.2009
Help Desk Technician
Scicom
08.2006 - 07.2009
Tier 2 Technical Support Specialist
Scicom
02.2006 - 08.2006
Tier 2 Technical Support Specialist
Prostaff @ Nokia
07.2002 - 02.2006
Customer Care Consultant
Software Spectrum
08.2000 - 05.2002
Internet Support Technician
Hitter Communications ISP
03.2000 - 08.2000
Associates in Arts Degree -
Pasco Hernando Community College