Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cari Keyes Ibberson

Williston,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Conifer Health Solutions
11.2020 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems, PT codes, ICD-9, ICD-10, and medical terminology to perform diverse data entry tasks.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.

Executive Housekeeping Manager

The Grand Williston Hotel / GF Hotels and Resorts
02.2020 - 05.2020
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Assistant Executive Housekeeper

Brutger Enterprises
06.2019 - 03.2020
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Executive Housekeeper

National Hospitality Services
08.2018 - 06.2019
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Streamlined weekly cleaning schedule for 8 or more employees.

Night Auditor/Front Desk

Ambridge Hospitality
06.2018 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed nightly updates to room charges and rates.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Balanced hotel accounts and resolved discrepancies.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Housekeeper

Hawthorn Suites
06.2017 - 09.2018
  • Cleaning rooms that have long term and short guests, checkouts, and vacant rooms.
  • Maintained neat and orderly personal spaces by replacing items such as books and remotes in proper places
  • Trained new hires
  • Kept rooms stocked and Prepared linens
  • Disinfected, cleaned, and organized all areas needed
  • Laundered used linens and replaced with clean, fresh items.

Head Housekeeper/Supervisor

Home Place Lodge and Suites
01.2015 - 06.2017
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements in a busy 110 room hotel
  • Placed orders for housekeeping supplies and guest toiletries while developing professional relationships with vendors including Dakota Paper and Ecolab
  • Ensured adherence to safety protocols by enforcing proper and equipment usage
  • Collaborated with various team members to ensure guest requests and repairs were addressed appropriately and timely.
  • Completed schedules, shift reports, and other business documentation.

Education

Some College (No Degree) - Health Science

Cottonwood River Community College
Springfield, MN

High School Diploma -

St. Mary's High School
Sleepy Eye, MN
05.1995

Skills

  • Eligibility Determinations
  • Demographics Information
  • Payment Processing
  • Diagnostic Codes
  • Electronic Health Records Systems
  • Patient Registration
  • Multi-Line Telephone Systems
  • Patient Contact
  • Informed Consent
  • Patient Rights
  • HCPCS Compliance
  • EMR

Timeline

Patient Access Representative

Conifer Health Solutions
11.2020 - Current

Executive Housekeeping Manager

The Grand Williston Hotel / GF Hotels and Resorts
02.2020 - 05.2020

Assistant Executive Housekeeper

Brutger Enterprises
06.2019 - 03.2020

Executive Housekeeper

National Hospitality Services
08.2018 - 06.2019

Night Auditor/Front Desk

Ambridge Hospitality
06.2018 - 05.2019

Housekeeper

Hawthorn Suites
06.2017 - 09.2018

Head Housekeeper/Supervisor

Home Place Lodge and Suites
01.2015 - 06.2017

Some College (No Degree) - Health Science

Cottonwood River Community College

High School Diploma -

St. Mary's High School

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Cari Keyes Ibberson