Summary
Overview
Work History
Education
Skills
Certification
Early Career Highlights
Timeline
Generic

Cari Land

Laconia,NH

Summary

Detail-oriented and compassionate professional with a strong background in sports management and operations, healthcare administration, sales, event coordination, and education. Experienced in streamlining administrative processes to enhance efficiency, organization, and overall experiences for athletes, employees, students, and stakeholders. Adept at verifying documentation, optimizing workflows, managing sales initiatives, executing successful events, and supporting educational environments through paraeducator and substitute teaching roles. Skilled at fostering inclusive settings, addressing individual needs with empathy, and collaborating across teams to enhance outcomes. Known for building trust, resolving challenges thoughtfully, and maintaining clear communication across internal and external groups. Passionate about creating seamless experiences that drive individual success, organizational excellence, and business growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Girls' Varsity Lacrosse Head Coach

Brewster Academy
Wolfeboro, NH
09.2024 - Current
  • Conduct recruitment efforts to identify and attract promising athletes to the program.
  • Create culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Prepare athletes for games with well-coordinated schedule of practices and individual training.
  • Analyze opponent strategies and performances to prepare competitive game plans.
  • Developed and implement practice plans to ensure team success.

Patient Care Coordinator

Seacoast Spine & Sport Injury Clinic
Alton, USA
06.2024 - Current
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Assisted physicians in performing various procedures related to patient care needs.
  • Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.

Owner and Lead Therapist

Pure Performance Sports Massage Therapy
Laconia, NH
12.2023 - Current
  • Assessed posture, range of motion, flexibility, strength and endurance level prior to beginning treatments.
  • Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Maintained accurate records of client visits, treatments provided and progress towards goals.

Clinical Assistant

Seacoast Spine & Sport Injury Clinic
Alton, USA
06.2023 - 06.2024
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Answered phones and responded to inquiries from patients or family members.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted patients with basic care and provided excellent service.
  • Worked collaboratively with other healthcare professionals to provide quality care for patients.
  • Scheduled patient appointments and managed follow-up care.

Chiropractic Assistant

Healing Lakes Chiropractic LLC
Laconia, NH
07.2022 - 05.2023
  • Provided exceptional customer service by greeting patients, scheduling appointments, and answering phone calls in a friendly, professional manner.
  • Performed light muscle work on each patient to increase temperature and blood flow within muscles to relax patient before adjustment.
  • Managed patient records and maintained accurate electronic health records, ensuring confidentiality and compliance with HIPAA regulations.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Processed patient payments and handled billing inquiries.

Sales, Events, and Memberships Coordinator

The University of Warwick
Coventry, UK
04.2021 - 05.2022
  • Coordinated Warwick Sport regular external and internal sporting facility hire.
  • Coordinated high-profile events with CEOs, directors of national governing bodies, and key stakeholders to foster strategic partnerships and enhance organizational visibility.
  • Managed logistics and execution of large-scale sporting events, ensuring seamless operations and exceptional guest experiences for industry leaders and partners.
  • Maximized income generation by selling facility space and initiating membership sales.
  • Supported external and internal events and work alongside Warwick Conferences for events that run across both departments.
  • Managed Warwick Sport memberships and ensure all customer enquiries are dealt with in a timely manner.
  • Updated and managed Gladstone booking and membership software.
  • Administered direct debit processes and raised invoices.
  • Oversaw multiple Warwick Sport resource accounts.

Sports Operations Assistant

The University of Warwick
Coventry, UK
11.2018 - 04.2021
  • Managed a small team of employees who were responsible for the day-to-day presentation of playing and all other areas of sports facility buildings, ensuring displayed information is up to date, relevant and accurate and that each area is safe, clean and in a condition to provide a high level of customer experience.
  • Handled setup and breakdown of sports equipment efficiently.
  • Handled booking conflicts for sports activities in a timely manner.
  • Streamlined cross-department collaboration for efficient event management.
  • Observed compliance with recommended guidelines in routine cleaning and safety inspections of sports facilities.
  • Ensured adherence to Warwick Sport operating and emergency action plan procedures.

Strength And Conditioning Internship

Team Warwick Performance
Coventry, UK
09.2019 - 09.2020
  • Created and managed training programs dedicated to optimizing strength, speed and endurance of every athlete.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Educated athletes on proper stretching techniques before and after workouts.
  • Attended weekly meetings to discuss strategies for improving athletic performance.
  • Provided support during team practices by offering advice when needed and helping set up drills and exercises when requested.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Master's Degree - Sport and Exercise Science

Loughborough University
Loughborough, UK
12.2015

Bachelor's Degree - Sports Medicine

Plymouth State University
Plymouth, USA, New Hampshire
06.2013

Diploma - Massage Therapy

North Eastern Institute Of Whole Health Manchester
USA, New Hampshire
11.2023

Skills

  • Customer Service & Patient Engagement
  • Administrative & Clinical Support
  • Strong Communication & Empathetic Listening
  • Multi-Tasking in Fast-Paced Environments
  • Medical Records Management (EPIC, Microsoft, Google Suite)
  • Insurance Verification & Billing
  • HIPAA Compliance & Confidentiality
  • Scheduling & Workflow Optimization
  • Team Collaboration & Leadership
  • Technology Proficiency (Microsoft, Google Suite)
  • Sales Proficiency
  • Event logistics and Management
  • Client Relations
  • Staff Training and Supervision
  • Small group instruction
  • Classroom management

Certification

  • Licensed Massage Therapist (LMT)
    State of New Hampshire | Issued: 2023

Early Career Highlights

  • 2013-2014, 2015-2016 Paraeducator, Woodland Heights Elementary School, Laconia, NH
  • 2008-2014 Seasonal Substitute Teacher, Laconia School District, Laconia , NH

Timeline

Girls' Varsity Lacrosse Head Coach

Brewster Academy
09.2024 - Current

Patient Care Coordinator

Seacoast Spine & Sport Injury Clinic
06.2024 - Current

Owner and Lead Therapist

Pure Performance Sports Massage Therapy
12.2023 - Current

Clinical Assistant

Seacoast Spine & Sport Injury Clinic
06.2023 - 06.2024

Chiropractic Assistant

Healing Lakes Chiropractic LLC
07.2022 - 05.2023

Sales, Events, and Memberships Coordinator

The University of Warwick
04.2021 - 05.2022

Strength And Conditioning Internship

Team Warwick Performance
09.2019 - 09.2020

Sports Operations Assistant

The University of Warwick
11.2018 - 04.2021

Master's Degree - Sport and Exercise Science

Loughborough University

Bachelor's Degree - Sports Medicine

Plymouth State University

Diploma - Massage Therapy

North Eastern Institute Of Whole Health Manchester

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