Experienced and innovative leader, bringing charisma, motivation, and team collaboration to all teams. Proven track record of excellent and comprehensive work that has exceeded all company expectations. Over fifteen years of management experience, Innovative problem solver, Charismatic leader, Comprehensive Industry knowledge, Excellent time management skills.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Nora's NDN Frybread LLC
05.2021 - Current
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Organized and attended shows/special event to showcase products, network with other businesses and attract new customers.
Merchandise Manager
Dollar Tree Corporation
11.2019 - 10.2021
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Developed and implemented successful strategies to increase sales and profits.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Interacted with customers to obtain feedback and drive satisfaction.
Correctional Food Service Manager
Trinity Group Services LLC
05.2015 - 10.2019
Trained and supervised new inmates in correctional facility to work in facility kitchen, complying with food safety standards.
Maintained compliance with state policies and procedures for food safety, sanitation, and quality.
Set and enforced performance and service standards to keep consistent, high-quality environment.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Tracked food production levels, meal counts, and supply costs.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Oversaw food preparation and monitored safety protocols.
Assistant Store Manager
Leonard Paul’s Pizza LLC
10.2006 - 01.2015
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Analyzed customer feedback and implemented strategies to improve customer experience.
Trained new employees on proper protocols and customer service standards.
Curriculum Development Coordinator at NDN Collective – Community Care ProgramCurriculum Development Coordinator at NDN Collective – Community Care Program