Cari Mitchell
Sellersburg,IN
Summary
Highly ambitious professional with strong background in sales, customer service, and collections. Expertise in training and development, recruiting, leadership and problem solving.
Overview
26
26
years of professional experience
Work History
Operations Specialist
OptumRx
10.2022 - Current
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Motivated and trained employees to maximize team productivity.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Patient Care Coordinator
OptumRx
10.2021 - 10.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered incoming calls, scheduled medication delivery.
- Facilitated communication between patients and various departments and co-pay assistance based on insurance coverage.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Real Estate Broker
01.2019 - Current
Human Resource Director
07.2016 - 01.2019
Full
O-Pep Appliances
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
- Devised hiring and recruitment policies for 350-employee company
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Implemented training programs for new and existing employees
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Administered company's workman's compensation plan
- Processed MVR and background checks for all potential new hires
- Assisted Payroll Administrator in the day-to-day processing of payroll for 350 employees, including review of timesheets and computing pay in accordance with FLSA.
Human Resources Administrator
Genesis Plastics and Engineering, LLC
07.2013 - 07.2016
- Updated the HR database with new employee information, changes in benefits and other details on a daily basis
- Managed benefits enrollment by answering questions and aiding employees with login details
- Addressed employee conflicts immediately following all corporate procedures
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures
- Handled the on-boarding process for newly hired employees, which included distribution of all paperwork
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Supported Chief Operating Officer with daily operational functions.
Store Manager
O-Pep Appliances
05.1998 - 07.2013
- Reported to the district manager regarding all store and staff issues
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Responded to customer concerns with friendly and knowledgeable service
- Reordered inventory when it dropped below predetermined levels
- Examined merchandise to verify that it was correctly priced and displayed
- Interviewed job candidates and made staffing decisions
- Conducted store inventories once per week
- Scheduled and led weekly store meetings for all employees
- Counted cash drawers and made bank deposits.
Education
Bachelor of Arts - Human Resources
Ottawa University
Jeffersonville, IN2016
Skills
- New hire processing
- Payroll administration experience
- Multitasking
- Persuasive communicator
- Collections experience
- Telephone and email etiquette
- Staff training and development
- Excellent customer service skills
- Goal-oriented
- Inventory management
- Outstanding interpersonal skills
- Sales experience
Timeline
Operations Specialist
OptumRx
10.2022 - Current
Patient Care Coordinator
OptumRx
10.2021 - 10.2022
Real Estate Broker
01.2019 - Current
Human Resource Director
07.2016 - 01.2019
Human Resources Administrator
Genesis Plastics and Engineering, LLC
07.2013 - 07.2016
Store Manager
O-Pep Appliances
05.1998 - 07.2013
Full
O-Pep Appliances
Bachelor of Arts - Human Resources
Ottawa University
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