Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cari Pisk

Billings,MT

Summary

Dynamic Verizon leader with a robust record of exceeding sales targets and enhancing team performance. Expertise in strategic planning and relationship management enables the transformation of challenges into opportunities, resulting in elevated customer satisfaction and loyalty. Proficient in data analytics and team development, consistently driving operational efficiency and profitability.

Overview

21
21
years of professional experience

Work History

Supervisor- Operations Support

Verizon
Billings, MT
03.2023 - Current
  • Maintained customer satisfaction by handling complex escalated customer concerns
  • Enhanced customer experiences with improved team workflows and more effective solutions for common problems
  • Facilitated recruitment and hiring processes for customer service representatives.
  • Addressed and resolved customer concerns and complaints for both internal and external stakeholders
  • Set specific goals for projects to measure progress and evaluate end results.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Account Manager-Indirect

Verizon Wireless
Billings, Montana
02.2014 - 03.2023
  • Created, executed, and tracked regional sales and incentive programs to boost agents/retailers' efficiency, consistently surpassing key performance metrics.
  • Audited agent and retailer sales results and key performance indicators, identifying revenue growth opportunities.
  • Partnered with district and agent principals to develop action plans aimed at specific locations.
  • Effectively communicated sales program results and their impact to the field, ensuring transparency and alignment with organizational goals
  • Trained and coached agent and retailer employees on VZW competitive advantages, promotions, and product offerings.
  • Delivered targeted training programs, ensuring retailers consistently met sales goals.
  • Supported and led agents/retailers to reach and surpass sales quotas, establishing a culture of excellence.
  • Enhanced overall performance by evaluating techniques and offering guidance on effective VZW sales approaches.

Retail Store Manager

Verizon Wireless
Billings, MT
11.2010 - 02.2014
  • Pinpointed trends in sales results, driving insights for churn reduction and market expansion.
  • Implemented strategies designed to enhance continuous improvements in performance metrics.
  • Ensured high levels of satisfaction by identifying and resolving challenges promptly.
  • Identified opportunities that led to increased profits and strengthened customer relationships.
  • Monitored key performance indicators to boost operational efficiency.
  • Conducted in-depth analysis of market trends to develop innovative account strategies.
  • Enhanced customer service by addressing concerns and refining procedures.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Traveling Store Manager

Verizon Wireless
, Montana
10.2009 - 11.2010
  • Led the team in achieving all key performance objectives in the store, consistently exceeding expectations
  • Conducted thorough assessments of individual and team performance, initiating targeted developmental plans to address competency gaps and enhance overall capabilities
  • Ensured strict compliance with physical control standards, upholding a secure and organized operational environment
  • Successfully met deadlines while delivering high-quality results, demonstrating a commitment to excellence
  • Analyzed sales numbers and performance metrics to identify deficiencies and implemented effective process improvements to drive enhanced results
  • Oversaw day-to-day store operations, promoting efficiency and profitability through strategic management
  • Developed and executed comprehensive marketing plans to effectively promote store products and services, contributing to increased visibility and customer engagement
  • Coordinated employee schedules based on availability, implementing staffing adjustments to ensure adequate coverage for shifts
  • Implemented proactive loss prevention strategies, effectively reducing shrink and safeguarding assets
  • Conducted interviews and made hiring decisions to bring on board qualified and aligned individuals, aligning with team needs

Retail Store Manager/Rep

Verizon Wireless
Helena, MT
04.2004 - 10.2009
  • Analyzed retailer sales results and key performance indicators, pinpointing areas for improvement in revenue growth, customer expansion, and churn reduction
  • Consulted with District/Agent Principals to develop and implement agent location-specific action plans, driving continuous improvement in performance metrics
  • Cultivated robust client relationships by proactively communicating and solving problems, ensuring customer satisfaction and loyalty
  • Identified and capitalized on up-sell, cross-sell, and renewal opportunities, contributing to enhanced customer satisfaction and increased profits
  • Monitored and reported on key performance indicators, ensuring the efficiency of operations and facilitating informed decision-making
  • Researched and identified emerging trends in the industry, incorporating findings into account strategies for a competitive edge
  • Addressed customer complaints, implementing procedural changes to provide satisfactory solutions and improve overall customer experience
  • Tracked and analyzed account metrics, presenting findings to supervisors and executives for strategic decision-making

Education

Some College (No Degree) - Business

Montana State University
Billings, MT

Skills

  • Sales
  • Persuasion Techniques
  • Trust-Building Skills
  • Team Building and Leadership
  • Performance Evaluations
  • Results-Driven Focus
  • Employee Performance Evaluation
  • Team Development
  • Employee development
  • Strategic planning
  • Relationship building
  • Project management
  • Coaching and mentoring
  • Operations management
  • Performance management
  • Experience with G Suite Tools
  • Data analytics
  • Verbal and written communication

Accomplishments

  • Presidents Cabinet- 2022

Timeline

Supervisor- Operations Support

Verizon
03.2023 - Current

Account Manager-Indirect

Verizon Wireless
02.2014 - 03.2023

Retail Store Manager

Verizon Wireless
11.2010 - 02.2014

Traveling Store Manager

Verizon Wireless
10.2009 - 11.2010

Retail Store Manager/Rep

Verizon Wireless
04.2004 - 10.2009

Some College (No Degree) - Business

Montana State University

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