I am a caring caseworker who is well educated in trauma and the effects it has on family. I am hard working and seeking a entry level opportunity where i am able to expand my skills while facilitating company growth. I have adopted seven children and feel humor and kindness can go along way. I am organized and able to work well on a team or on my own. I am driven and able to learn new skills.
Overview
21
21
years of professional experience
Work History
Environmental Services Housekeeper
Children's Aid Society of Mercer County
Mercer, PA
10.2023 - Current
I am currently responsible for the cleaning and upkeep of the main building, the small house and the daycare for Children's Aid Society of Mercer County.
Replenish supplies such as soap, toilet paper and paper towels in restrooms.
Keep storage areas organized and free of clutter by disposing of unused items appropriately.
Maintain cleaning equipment in a clean and orderly fashion.
Polish windows, glass partitions or mirrors using sponges or squeegees.
Inspect all areas after completion of work to ensure that they were cleaned properly.
Dust furniture, machines or equipment.
Keep business entrances clean, tidy and professional in appearance.
Service, clean and restock restrooms.
Dust furniture, pictures, window sills and other surfaces.
Mop and sweep the floors and offices.
Caseworker
Children's Aid Society Of Mercer County
Mercer, PA
02.2020 - 10.2023
I worked with families who have adopted children through the foster care system in Pennsylvania. I also worked with families who were granted court order custody of a child under the age of 21. I was responsible for finding resources in the community and support the family during difficult times. I would find respite opportunities that promoted bonding and connection for the family. My coworker and I would host a monthly support group that provided a family style dinner and childcare so that the parents would have a safe child free environment to vent or decompress. We would bring in outside agencies that would provide training and support.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Composed or prepared correspondence, case notes and narratives with computer-based applications.
Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
Preschool Teacher
Creative Learning Christian School
Mercer, PA
06.2019 - 02.2020
Engaged with children on individual basis to build positive, trusting relationships.
Participated in parent-teacher conferences to discuss academic progress of each child.
Incorporated music, art, games, books, blocks, puzzles into daily instruction.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Adapted instructional methods based on individual student needs.
Established positive relationships with parents and guardians by regularly communicating student progress.
Administered and documented results of student assessments.
Observed children to record development.
Implemented behavior modeling and positive reinforcement into daily routines.
Facilitated group play activities that encouraged collaboration among students.
Assistant Sales Manager
Payless Shoe source
Grove City, PA
08.2004 - 05.2016
Delegated daily tasks to team members to optimize group productivity.
Managed customer service inquiries and complaints in a timely manner.
Implemented new procedures or systems to improve efficiency within the organization.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Assisted with customer requests and answered questions to improve satisfaction.
Registrar
Sharon Regional Medical Center
Sharon, PA
08.2002 - 08.2010
I worked in the emergency room as a registration clerk. I completed the check in for patients that needed to be seen in the emergency room, and helped in the admissions department. I working in registration I then switched to switchboard. I took incoming phone calls, called codes, and paged doctors for after hours emergency's. I later transferred to the Sharon Regional Out Patient diagnostic and imaging center in Hermitage. I worked in the CT and MRI department as an Aide. I also filled in for registration when I was needed.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Pushed computer cart to register patients at bedside and obtain account information.
Reviewed documentation prior to entry into the system for accuracy.