Cari Roberts
Harrisburg,OR
Summary
Highly-motivated team member with desire to take on new challenges with a passion for customer success. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Customer Relationship Account Manager
GT Software dba Adaptigent
Atlanta, GA
11.2008 - 02.2024
- Promote the delivery of quality product and customer service, internal as well as external, in a professional and timely manner while embracing company goals, vision and core values.
- Drive software renewal process through high quality service while working to boost customer satisfaction and retention, increase renewal rates and customer loyalty. Responsible for a multi-million dollar book of business and maintains renewal rate exceeding 95%.
- Sales fulfillment, guiding customer through set up, installation and activation. Working proactively toward delivering value ot the customer as early as possible creating a positive experience. Identifying opportunities to upsell, advancing to sales team.
- Monitor and maintain accurate and current account and asset information in CRM (Salesforce). Serves as point of escalation for critical customer issues.
- Work independently with minimal supervision, exercising critical communications on a variety of platforms both orally and in writing, active listening to gain understanding of customer needs.
- Work with internal resources (accounting, development, support, product management and sales) to develop comprehensive 'win' strategies.
- Demonstrate adaptability and provide goal oriented leadership, mentoring and training of team members.
Program Manager
City of Eugene Office of Police Auditor
Eugene, OR
01.2007 - 07.2008
- Assisted Police Auditor set up office, hire a civilian review board and develop practices and procedures to ensure community member's complaints were received and fully investigated.
Administrative Aide III
City of Eugene Police Department
Eugene, OR
10.1996 - 01.2007
- Provided administrative support to City of Eugene Police Department Patrol Division, supporting the Captain of Patrol, four lieutenants, 22 police sergeants and over 100 patrol officers.
Skills
- Lead management
- Time management
- Task management
- Problem solving
- Analytical ability
- Communication skills
- Interpersonal skills
- Team collaboration
- Cross functional relationship building
References
References available upon request.
Timeline
Customer Relationship Account Manager
GT Software dba Adaptigent
11.2008 - 02.2024
Program Manager
City of Eugene Office of Police Auditor
01.2007 - 07.2008
Administrative Aide III
City of Eugene Police Department
10.1996 - 01.2007
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