Cari Sessions
Roy
Summary
Dedicated and detail-oriented Technical Solutions Office Administrator with over 5 years of experience in Technical Solutions providing exceptional administrative, technical, and customer support in a fast-paced manufacturing environment. Skilled in sales order processing, order picking, shipping coordination, customer service in person some on the phone customer service as well. Known for accuracy, efficiency, and building strong customer relationships while ensuring smooth day-to-day office operations.
Overview
15
15
years of professional experience
Work History
Technical Solutions Office Administrator
Handi Quilter
NSL, UT
06.2021 - Current
- Create and process customer sales orders accurately and efficiently.
- Generate UPS shipping labels and prepare outbound shipments of tablet repair boxes.
- Assist customers with will-call machine pickups and drop-offs.
- Assist the team with order questions and pulling parts as needed to ship out.
- Coordinate with technical support, warehouse, and shipping departments to ensure accurate order fulfillment when needed.
- Contact customer or Retailer when the repair/testing process is completed to collect payment and let them know it is ready for shipment.
- Contact customer if there is a need to replace a costly part on their machine or Pro-Stitcher, to get approval.
- Answering questions for the Remote workers about parts in Production.
- (Maintaining the Coca Cola and Ice Machine, ordering Syrup Etc.)
- Manage Office supplies, Paper Etc.
Purchasing Expediter
Handi Quilter
NSL, UT
06.2019 - 06.2021
- Processing Purchase orders to ensure
- Monitor purchase orders to ensure suppliers meet delivery schedules.
- Follow up with vendors regarding order status, delays, and shipment updates.
- Coordinate with purchasing, production, warehouse, and logistics teams to prevent material shortages.
- Resolve issues related to late deliveries, incorrect shipments, damaged goods, or missing items.
- Help maintain appropriate inventory levels by monitoring stock and reorder requirements.
- Verify shipping documents, invoices, and receiving records for accuracy.
- Analyzed inventory levels to optimize stock replenishment and minimize shortages.
- Developed and maintained strong vendor relationships to support business objectives.
Production Line Worker
Handi Quilter
NSL, UT
09.2011 - 06.2019
- Collaborated with team members to optimize workflow and reduce production downtime.
- Trained new staff on equipment operation, safety procedures, and quality control measures.
- Built Sub-Assemblies that go into the Quilting machine.
- Checked off Quality assurance paper.
- Sew-off machines and tested them to make sure they were up to standard. (Sept 2011-Sept 2013).
- Built Bobbin winder assemblies, handlebar assemblies, Pro-Stitcher assemblies. Sept. 2013-July 2014)
Education
High School Diploma -
Woods Cross High School
Woods Croos, UT06-2003
Skills
- Sales Order Processing
- Customer Service
- UPS Shipping & Label Creation
- Order Management
- Will-Call Customer Assistance
- Office Administration
- Order Coordination
- Problem Solving
- Microsoft Office Suite (Word, Outlook)
- Team Collaboration
- Communication & Organizational Skills
- Order tracking
- Customer service
- Multitasking Abilities
- Organizational skills
Timeline
Technical Solutions Office Administrator
Handi Quilter
06.2021 - Current
Purchasing Expediter
Handi Quilter
06.2019 - 06.2021
Production Line Worker
Handi Quilter
09.2011 - 06.2019
High School Diploma -
Woods Cross High School