Cari Wiechers
Farmington Hills,MI
Summary
Accomplished office and retail manager with a proven track record of success in effectively managing daily operations, optimizing customer service, and leading high-performing teams. With over 9 years of experience in both office and retail environments, adept at driving operational efficiency, implementing strategic initiatives, and delivering exceptional results. Known for a dynamic and results-driven approach, consistently exceeds expectations by fostering a positive work culture and ensuring seamless operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Office Administrator
Bell Fork Lift
03.2023 - Current
- Dispatch Operations: Efficiently managed daily dispatch operations, coordinating service appointments for a fleet of 7 technicians. Ensured timely and accurate dispatching of service technicians to various customer locations.
- Customer Service: Act as the primary point of contact for customer inquiries, providing prompt and courteous service. Managed high volumes of incoming calls, emails and service requests, ensuring all issues were resolved quickly and to customer satisfaction.
- Scheduling and Logistics: Developed and maintained detailed schedules for service technicians, optimizing routes and service times to increase efficiency and reduce operational costs. Coordinated with sales and service departments to prioritize urgent jobs and ensure customer needs were met.
- Administrative Support: Performed a wide range of administrative tasks including data entry, filing and maintaining accurate records in the dealership's management system.
- Billing and Invoicing: Prepared and processed invoices for services rendered, ensuring accuracy and compliance with company policies. Assisted with accounts receivable by following up on outstanding payments and resolving billing discrepancies.
- Reporting and Analysis: Generated regular reports on periodic maintenance efficiency and completion, and areas of improvement for accuracy and cohesion across branches.
Lead Wellness Advisor/Owner
Altnature
12.2019 - 07.2023
- Holistic Healing Services: Provided personalized Reiki sessions to clients, addressing physical, emotional and spiritual well-being. Used a variety of Reiki techniques to promote relaxation, reduce stress, and support overall health.
- Client Consultation and Care: Conducted thorough consultations with new clients to assess their needs, explain the benefits of Reiki, and develop individualized treatment plans. Built strong, trusting relationships with clients, resulting in a high level of repeat business and referrals.
- Business Management: Successfully founded and managed all aspects of a small business, including marketing, client acquisition, scheduling and financial management. Developed a brand identity for the studio and implemented marketing strategies to attract and retain clients.
Private Nanny
Independantly Employed
03.2017 - 09.2021
- Childcare: Provided attentive and nurturing care to children ranging in age from 5 months to 7 years, ensuring their safety, well-being, and emotional development. Engaged in age-appropriate activities to stimulate cognitive and physical growth, including reading, arts and crafts, outdoor play and educational games.
- Daily Routine Management: Managed the children's daily schedules, including meal preparation, naptime, school drop-offs and pickups, extracurriculars and medical appointments. Ensured a consistent routine that supported their development and met the families' needs.
- Meal Preparation: Prepared nutritious meals and snacks tailored to the children's dietary preferences and nutritional requirements. Encouraged healthy eating habits and introduced new foods in a positive and engaging manner.
- Educational Support: Assisted with homework and school projects, providing guidance and support to ensure understanding and completion. Incorporated educational activities into daily routines to reinforce learning and school readiness.
Purchasing Manager
The Johnny Weekend Company
06.2016 - 08.2021
- Vendor Management: Built and maintained strong relationships with vendors and suppliers, negotiating favorable terms, pricing, and contracts to maximize profitability. Regularly evaluated vendor performance to ensure product quality and timely delivery.
- Inventory Control: Managed the inventory levels across multiple retail locations, implementing inventory management strategies that minimized stockouts and overstock situations. Utilized forecasting tools to predict demand trends and adjust purchasing strategies accordingly.
- Product Sourcing: Led the sourcing of new products and brands to enhance the retail offering, aligning with market trends and customer preferences. Conducted thorough market research and competitor analysis to identify potential products and suppliers.
- Budget Management: Developed and managed the purchasing department's budget, ensuring alignment with overall company financial goals. Monitored spending, identified cost-saving opportunities, and optimized purchasing processes to improve efficiency.
- Data Analysis & Reporting: Analyzed sales data, market trends, and inventory reports to make informed purchasing decisions. Generated regular reports on purchasing activities, inventory levels, and vendor performance for senior management review.
- Team Leadership: Fostered a collaborative team environment focused on achieving department goals and improving operational efficiency.
- Compliance & Risk Management: Ensured all purchasing activities complied with company policies and industry regulations. Managed risk by diversifying suppliers and implementing contingency plans for supply chain disruptions.
Education
High school diploma -
Midwest Christian Academy - Homeschool Program
02.2006
Skills
- Supply Inventory
- Leadership and supervision
- Client Relationship Building
- Customer Engagement
- Scheduling appointments
- Telephone reception
- Operations Management
- Office Management
- File Organization
- Task Delegation
- Inventory Management
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Timeline
Branch Office Administrator
Bell Fork Lift
03.2023 - Current
Lead Wellness Advisor/Owner
Altnature
12.2019 - 07.2023
Private Nanny
Independantly Employed
03.2017 - 09.2021
Purchasing Manager
The Johnny Weekend Company
06.2016 - 08.2021
High school diploma -
Midwest Christian Academy - Homeschool Program
- Driver's License
- First Aid Certification
- CPR Certification
Similar Profiles
Adam GiladiAdam Giladi
Founder/Paid Social Consultant at The Fork Lift Media GroupFounder/Paid Social Consultant at The Fork Lift Media Group
Skeither Burton-CampbellSkeither Burton-Campbell
Teacher Assistant, Exceptional Children (Grades K-5) at Bell Fork ElementaryTeacher Assistant, Exceptional Children (Grades K-5) at Bell Fork Elementary
KRISTEN KELLEYKRISTEN KELLEY
Educator at South Fork School District, South Fork Elementary SchoolEducator at South Fork School District, South Fork Elementary School