Operations Management Professional Highly analytical & performance-driven professional with strong leadership experience providing support Strategic Direction in the banking industry. Oversee Hiring, Training & Development of Employees, Performance Evaluations, implementing Policies & Procedures, Quality Assurance & Human Resource (HR) issues. Provides client interaction to ensure optimal client satisfaction with a focus on operations to improve overall client experience while maximizing business performance. Supervision of up to 85-100 Employees direct & indirect. Twelve years of Title of Escrow Branch Manager. Areas of Expertise: Negotiating Process improvement Performance Management Customer Relationship Management (CRM) Relationship Building Regulatory Compliance Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Adept individual with more than 15 years working as Manager for Escrow Company and Banks revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Technical Skills: Proficient with Microsoft Products including Word, Excel, Publisher, First Assist, C3, Dun & Bradstreet, CRM Data Bases, SalesForce, Chase Connect, DocuSign, Tableau, CST, PeopleSoft Salem Titan, AS400, IMPACT, CUVM, EXS, SHAW, NICE, TAS, Webstats, CEO Data Base, Payment Batch Portal, 1SUM, SharePoint
I was an active member to Women on the Move while working at Chase.