Hi, I’m
Cariah Coney
Jacksonville,FL
Summary
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Amazon
Associate
09.2023 - 12.2023
Job overview
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
MCI Telecommunications
Customer Support Technician
01.2021 - 04.2023
Job overview
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
- Exceeded performance metrics consistently through diligent work ethic and commitment to excellent customer service.
- Problem solving skills and ability to prioritize multiple items at once
McDonald's
Shift Manager
01.2020 - 03.2021
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Implemented feedback from clients to improve support services, resulting in higher customer retention rates.
Education
Concorde Career College Jacksonville, FL
from Medical Assisting
04.2024
University Overview
- 3.6 GPA
Home School Jacksonville, FL
05.2021
University Overview
- 4.0 GPA
Skills
- Preparing Reports
- Management Support
- Cash Handling
- Program Support
- Technical Support
- Business Administration
Timeline
Associate
Amazon
09.2023 - 12.2023
Customer Support Technician
MCI Telecommunications
01.2021 - 04.2023
Shift Manager
McDonald's
01.2020 - 03.2021
Concorde Career College
from Medical Assisting
Home School
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