Cariann Lang
LaVista,NE
Summary
Encouraging manager and analytical problem-solver with more than 7 yrs of experience in the mental health and substance abuse field with a unique talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Regional Director of Operations
Rise Recovery At FHS
Omaha, NE
06.2022 - 09.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored multi million dollar budget and utilized operational resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Provided documentation of processes to comply with regulations and company policies. Knowledge of Joint Commission Accreditation.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Built loyal account base and long-term business relationships with referral sources.
Admissions Director
Rise Recovery At FHS
Omaha, NE And Austin TX
11.2020 - 06.2022
- Managed admissions department employees and office functions.
- Integrated technology into instructional processes to support admissions specialists success.
- Maintained detailed calendar of admissions, intake assessments and phone calls.
- Tracked employee attendance, participation and performance.
- Trained admissions employees on office and administration processes.
- Answered challenging patient and family questions and handled special intervention cases.
- Boosted effectiveness of department personnel by conferring with admissions specialists to rebalance training, increase resource utilization and integrate new technology.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Creating the admissions department from start to finish while making sure procedures were HIPPA compliant.
- Utilizing new CCM and dialpad systems while training all staff member ons on the proper utilization.
- Familiar with Salesforce, Onestep, Dialpad, Goreev and other medical record systems.
Off - Site Case Manager
Rise Recovery At FHS
Kerrville, TX, Austin TX, San Antonio TX, Omaha NE
08.2020 - 11.2020
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed a caseload of patient's that had successfully detoxed and then received an additional support for 18 months after discharge.
- Developed positive relationships with parents to foster communication and encourage involvement for the patients growth.
- Carried a case load of patients through entire employment at Rise with an 85% success rate.
- Conducted training for staff to properly identify patients barriers to treatment, relapse prevention and remediation strategies.
Admissions Coordinator
Starlite Recovery Center
Comfort, TX
11.2017 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Upheld consistent conversion rates
- Formed fast and trustworthy rapports with patient's and their families.
- knowledge of insurance benefits and verification of benefits for all levels of care
- Helped to manage the transportation department for a fast paced and busy facility with several trips being made daily for patient pick ups/drop offs, Doctors appointments, trips to the store and daily AA meetings.
Education
High School Diploma -
Plum Sr High
Pittsburgh PA06.1994
Skills
- Motivational Leadership
- Client and Referral Relations
- Crisis Communications
- Client Advocacy
- Leadership Training
- Organizational Leadership
- Facility Improvement
- Effective Customer Service
- Process and Performance Improvement
- Interventions
- Knowledge of the 12 step programs of AA, NA, SMART and celebrate recovery
Timeline
Regional Director of Operations
Rise Recovery At FHS
06.2022 - 09.2023
Admissions Director
Rise Recovery At FHS
11.2020 - 06.2022
Off - Site Case Manager
Rise Recovery At FHS
08.2020 - 11.2020
Admissions Coordinator
Starlite Recovery Center
11.2017 - 08.2020
High School Diploma -
Plum Sr High