Highly motivated, teamwork and communication-oriented certified medical professional with strong accountability to embrace the corporate vision and values of a progressive medical organization by serving in a challenging career-oriented position. Dynamic, results-focused professional with an impressive record of accomplishment in customer service, records management, and medical assistance. Exceptional in evaluating organizational needs and superintending the strategic and administrative features to consistently achieve and surpass operating goals.
Overview
17
17
years of professional experience
Work History
Keyholder
Sally's Beauty Supply
Atlanta , GA
03.2021 - 08.2022
Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
Monitored cash drawers in checkouts to verify adequate cash supply.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Maintained store and maintained appearance.
Operated cash register.
Monitored sales floor to prevent product loss and item damage.
Developed good working relationships with store leadership and sales personnel.
Replenished retail merchandise and displays to deliver strong visual presentation.
Invited customers to participate in store activities and special events.
Sales Consultant
Target
Lake Jackson, TX
06.2019 - 07.2021
Worked with fellow sales team members to achieve group targets.
Listened to customers to understand needs and refer to optimal services.
Greeted incoming customers and provided expert sales and service to drive revenue.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Adhered to company initiatives and achieved established goals.
Retail Sales Associate
Bath & Body Works
Gulfport, MS
08.2020 - 04.2021
Helped customers by answering questions and locating merchandise.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Dr. Martin Family Practice
Ocean Springs, MS
04.2014 - 07.2014
Completed 180 hours)
Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing blood draws and various diagnostic procedures and ancillary tests (e.g., EKGs, urinalysis, hematology, immunoassays, and chemistry analysis)
Safely administered medications
Performed triage
Provided office coordination by answering phones on multi-line telephone system and scheduling patient appointments
Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
Ensured compliance with HIPAA and OSHA regulations
Gulfport Chiropractic
Gulfport, MS
05.2013 - 07.2013
Completed 155 hours)
Provided procedural examination assistance to physicians specializing in urgent care
Maintained patient records
Performed basic medical office administration
Ensured all medical equipment was sterilized in accordance with regulations
Child Care Provider
Denise Nykamp
Gulfport, MS
10.2010 - 06.2013
Provided care for infants and toddlers including changing, feeding and comforting
Planned activities and play area for toddlers
Served snacks to children and monitored throughout snack time
Cleaned play and snack area
Developed and implemented curriculum for children according to age, intellect and grade
2
Administrative Assistant
AA Insurance
Gulfport, MS
10.2005 - 06.2010
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Organized both physical and digital files and updated reports to coordinate project materials.
Education
Bachelor of Science -
Full Sail University
Winter Park, FL
08.2025
High School Diploma -
Harrison Central High School
Gulfport, MS
05.2025
Associates of Occupational Science - Assisting
MILLER MOTTE TECHNICAL COLLEGE
07.2014
Skills
Core competencies include:
Medical Office Administration
Medical Terminology
Bookkeeping & Filing
Patient Scheduling
Taking Patient Vitals
Blood Draws
Patient Education
Injections
HIPAA Knowledge
Data Entry
Web Technologies and Services
Online Marketing
Strategic Planning
Customer Relationship Management
Community Networking
Time Management
Project Management
Project Leadership
Requirements Analysis
Programming and Design Skills
Tools Customization
Best Practices and Standards
Troubleshooting and Diagnostics
Data Extraction
Project Documentation
Client Relations
Team Building
Strategic Planning and Review
Workflow Improvement
Technical Analysis
Technical Writing
Good Communication Skills
Results-Oriented Mindset
Quality Assurance
Stock Management
Team Leadership Experience
Goal Attainment
Sales Development
Multi-Tasking Strength
Team Player
Sales Proficiency
Merchandise Quality Assurance
Retail Operations
Cash Drawer Reconciliation
Departmental Procedures
Team Building and Motivation
Handling Complaints
Flexible Work Schedule
Problem Anticipation and Resolution
Service Oriented
Sales Leadership
Loss Prevention
Cash Handling and Reconciliation
Multitasking and Prioritizing
Accomplishments
NHA Certified Phlebotomy Technician (CPT) – State of MS (B2X3H3T5) – October 2012
NHA Certified Clinical Medical Assistant (CCMA) – State of MS (M6H4C2Z6) – May 2013
AHA Heartsaver First Aid – November 2012
AHA Health Care Provider – November 2012
Consistently maintained high customer satisfaction ratings.