Cari Christine Brooks
Austin,MN
Overview
7
7
years of professional experience
Work History
Representative Payee
Independent Management Services
Austin, MN
02.2023 - 01.2024
- Budget and pay all monthly bills for clients
- Balance and reconcile all monthly checking and savings accounts for approximately 250 clients
- Assist guardians and program manager with any financial issues and budgeting
- Update Social security applications and monitor accounts for funding issues.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Built relationships, earning client trust through listening to drive sales.
- Gathered project scope information through in-depth requirements reviews.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Mechanical Store Room Clerk
Hormel Foods
Austin, MN
03.2022 - 12.2022
- Processes all new parts ordered, assemblies orders for repairs and maintenance for all departments in factory, allocates parts for mechanics and engineers, restock parts, inventory inventory control and runs reports for inventory issues and weekly count.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Sales Representative
JD Byryder
Bradenton, FL
04.2018 - 11.2021
- Open and set up store daily, processed new customer leads, ran weekly sales reports, made new lead calls, follow up calls setting up appointments, handled upset customers to resolve any issues, creatively set up finance deals and paperwork
- Closed finance deals and processed paperwork necessary, handled customer service to ensure a excellent Experience, all general office duties, computer programs, monthly office A/R and A/P, collections.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Fostered relationships with customers to expand customer base and retain business.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
Assistant Manager
All American Car Sales
Tampa, FL
12.2016 - 02.2018
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coordinated with other departments to ensure smooth flow of operations.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Established processes for monitoring customer satisfaction levels.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
College - Business Management
Daytona State College
07.2010
Skills
- Administrative Experience
- Customer service (10 years)
- Accounts Payable
- Microsoft Outlook
- Accounts Receivable
- Bank Reconciliation
- Clerical experience
- Relationship management
- Data Entry
- Sales
- Accounts payable
- Conflict management
- Front desk
- Accounts receivable
- Analysis skills
Timeline
Representative Payee
Independent Management Services
02.2023 - 01.2024
Mechanical Store Room Clerk
Hormel Foods
03.2022 - 12.2022
Sales Representative
JD Byryder
04.2018 - 11.2021
Assistant Manager
All American Car Sales
12.2016 - 02.2018
College - Business Management
Daytona State College
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