Caridad Cepeda
Harlingen,TX
Summary
Enthusiastic Housekeeping Supervisor offering [ 14] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Hotel Drover
03.2023 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Delegated work to staff, setting priorities and goals.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
Housekeeping Supervisor
Deloitte University
11.2021 - 03.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Housekeeping Supervisor
Great Wolf Resorts
05.2011 - 12.2020
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Reported damage or theft of hotel property to management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared work schedules for associates to promote proper staffing levels.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
Education
High School Diploma -
Juan Pablo Duarte
Dominican Republic06.1986
Skills
- Department Coordination
- Staff Evaluations
- Cleaning Practices
- Problem Solving
- Employee Training
- Guest Relations
- Cleaning and sanitation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Supervisor
Hotel Drover
03.2023 - Current
Housekeeping Supervisor
Deloitte University
11.2021 - 03.2023
Housekeeping Supervisor
Great Wolf Resorts
05.2011 - 12.2020
High School Diploma -
Juan Pablo Duarte
Similar Profiles
Christopher RichardsonChristopher Richardson
Banquet Server at Hotel DroverBanquet Server at Hotel Drover
Toni BarnesToni Barnes
Senior Assistant Director of Finance at Hotel DroverSenior Assistant Director of Finance at Hotel Drover
Dylan PuntureriDylan Puntureri
Cook 1 at Bowie House HotelCook 1 at Bowie House Hotel