Caridad Quiles
Kissimmee,Fl
Summary
Professional in all areas of experience with an exceptional record of customer service and sales. With the ability to manage several projects with a proactive approach. Extremely organized, detail-oriented with excellent ability to multitask. Professional etiquette with outstanding communications skills to capture new clients and capitalizing on emerging opportunities. Willing to learn and easily able to adjust to changes with professionalism.
Overview
11
11
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy
Orlando, FL
02.2024 - Current
- Refers students as appropriate to Student Finance and/or correct department.
- Follows all training and guidance as provided by the Director of Admissions.
- Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
- Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
- Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication.
- Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session.
Telemarketer
US Lawns
Orlando, Fl
02.2022 - 02.2024
- Scheduling an Appointment.
- Creating prospect lists.
- Payroll processing
- CRMS - Pipedrive/TimeTape/time tap
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Created and maintained employee schedules to ensure adequate staffing levels.
Assistant Manager of Sales
Foot Locker
Orlando, Fl
10.2013 - 02.2022
- Improved store's customer service.
- Maintained stores sale goals and achieved higher
- Loss prevention
- Handled shipment and transfers to store and warehouse
- Open and close operations
- Hired staff and trained associates
- Increased customer engagement and sales revenues.
Financial Services Associate
AMSCOT
Orlando, Fl
01.2019 - 01.2021
- Performed extensive analytical calculations, including complete audit of each mutual fund to identify highest possible results
- Supervised preparation of documents, financial models, and presentations.
- Balanced daily cash deposits and vault inventory, with zero error rate.
- Maintained confidentiality of bank records and client information
- Processed cash withdrawals
- Managed opening and closing operations
- Examined checks for identification and endorsement
- Ensured compliance with industry regulations and company policies.
Education
High School Diploma -
Freedom High School
Orlando, Fl06-2014
Skills
- Team leadership
- Data entry
- Inbound and outbound calls
- Effective communication
- Decision-making
- CRM software
- Verbal and written communication
- Detail-oriented
- Interview scheduling
- Multitasking
- Active listening
- Professional Judgement
- Goal setting
- Payment processing
- Self motivation
- Sales background
- Ethics and integrity
References
References upon request
Timeline
Admissions Representative
Ultimate Medical Academy
02.2024 - Current
Telemarketer
US Lawns
02.2022 - 02.2024
Financial Services Associate
AMSCOT
01.2019 - 01.2021
Assistant Manager of Sales
Foot Locker
10.2013 - 02.2022
High School Diploma -
Freedom High School
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