Years of professional library experience
Caridad Velez
The Bronx,NY
Summary
Dependable Library Supervisor with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Dedicated Office Assistant with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of library technological software and history achieving high data output.
Overview
26
26
3
3
years of post-secondary education
Work History
Office Associate/Second
Belmont Library
03.2022 - Current
- Collaborate in managing library operations, including facility issues and employee hiring
- Oversee in-branch and outreach programming for neighborhood communities to increase library awareness and resources
- Appointed 'second in charge after 5 months of transfer and supervised, trained, and supported staff in all departments, resulting in a 25% increase in productivity
- Collaborates with library manager and other department managers to achieve the library's goals
- Providing and coaching the branch team on delivering ethical, positive, and resourceful customer service, including resolving patron complaints as needed
- Represented library at external programming and outreach events
- Branch Liaison for the NYPL After-School program
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected and analyzed community needs resulting in the implementation of new programs and services
- Developed partnerships with community based services and organizations such as public assistance programs and health clinics for asylum seekers.
Interim
Parkchester Library
12.2019 - 09.2021
- Oversaw daily operations of library branch, managed staff, and implemented programs to improve library services
- Managing library operations, including facility issues and employee hiring
- Oversee in-branch and outreach programming for community to increase library awareness and resources
- Managed team of 15 increasing circulation
- Providing and coaching the branch team on delivering ethical, positive, and resourceful customer service, including resolving patron complaints as needed, while virtual and in-person
- Developed and implemented new programs and services, resulting in a 25% increase in attendance
- Maintained branch budget aligned with the cost center
- Developed and maintained community partnerships, resulting in increased library awareness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Associate
Allerton/Parkchester Libraries
10.2008 - 02.2022
- Assisted in managing and supervising branch teams, and implementing programming to improve library services
- Supervise and train staff to achieve the library's goals
- Developed and implemented new programs and services resulting in an increase in attendance
- Managed budget with the cost center
- Built and maintained positive relationships with community partners resulting in increased library awareness
- Provided exceptional customer service resulting in an increase of customer satisfaction rate.
- Provided support for all departments in community outreach and school support.
Senior Page/Office Aide III
Bronx/Manhattan Libraries
10.1991 - 02.2008
- Maintaining the library collection in alphabetical and Dewey system order
- Provided customer service as needed while resolving patron complaints
- Assist with clerical tasks, including financial reports and logistics
- Perform related duties as required
Education
Bachelor of Business Administration - Management concentration
Central State University
05.2024
Associate of Applied Science - Business Management - Human Resource Focus
Eastern Gateway Community College
Steubenville, OH 08.2018 - 05.2021
Skills
- Library Operations Management
- Community Outreach and engagement
- Staff Training and Supervision
- Report Writing and Analysis Budget Management
Timeline
Office Associate/Second
Belmont Library
03.2022 - Current
Interim
Parkchester Library
12.2019 - 09.2021
Associate of Applied Science - Business Management - Human Resource Focus
Eastern Gateway Community College
08.2018 - 05.2021
Office Associate
Allerton/Parkchester Libraries
10.2008 - 02.2022
Senior Page/Office Aide III
Bronx/Manhattan Libraries
10.1991 - 02.2008
Bachelor of Business Administration - Management concentration
Central State University
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