Summary
Overview
Work History
Education
Skills
Timeline
Generic
CARIDAD ZAMORA

CARIDAD ZAMORA

Homestead

Summary

Dedicated and experienced customer service professional with over 5 years in retail and cashier roles, including prior experience at different local stores and restaurant as a waitress. Highly skilled in operating POS systems, handling transactions with accuracy, and managing stock efficiently. Adept at working in high-pressure environments while maintaining excellent customer service and organization. Possess strong math abilities, excellent writing and communication skills, and the ability to work effectively both independently and as part of a team. Fluent in Spanish (native) with basic English (A1 level) proficiency. Physically capable of lifting up to 55lbs and more, with a flexible 24/7 open schedule. Reliable, punctual, and always committed to performing duties with the highest efficiency. Looking for an opportunity to utilize my skills in a dynamic and customer-focused work environment.

Overview

31
31
years of professional experience

Work History

Waitress

Pollo Tropical Restaurant
03.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Registration and Marketing

Leal Medical Center
06.2023 - 02.2025
  • In the Registration and Marketing department at Leal Medical Center, I was responsible for registering new patients in the system, also filling out the admission package (ADM PGK) on paper, scheduling appointments, verifying patients in the national Medicare and Medicaid system, and verifying their insurance. I updated the system with the insurance details of patients signed by the agents, managed the diabetic shoe inventory with the Orthotic company, and handled DME (orders for knee braces, ankle braces, prosthetics, etc.). I also maintained the medical assistance files.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Executive Secretary

National Directorate of Elderly Affairs, Social Assistance, and Mental Health
05.2002 - 01.2023
  • As the Secretary to the Director, I provided administrative support for elderly care homes, religious homes, public health, and mental health centers. I coordinated communication, organized meetings, prepared reports, and maintained records related to healthcare services for residents. I also helped ensure effective coordination between public health and mental health facilities, focusing on the well-being of the elderly. This role required strong organizational skills and attention to detail.

Executive Secretary

Cubatur Travel Agency
09.1999 - 04.2002
  • I worked as the Secretary of the Sales Department for Latin America and the Caribbean, providing administrative support by managing correspondence, organizing meetings, preparing reports, and maintaining sales records. I coordinated communication between clients, suppliers, and company representatives, ensuring smooth operations. Additionally, I assisted with scheduling, travel arrangements, and sales documentation, requiring strong organizational skills and attention to detail.

Secretary to the Director of the Research Center

Center for Research on Longevity, Aging, and Health (CITED)
12.1994 - 07.1999
  • As the Secretary to the Director of the Research Center Longevity, Aging, and Health (CITED), I was responsible for providing high-level administrative support to the director, ensuring the efficient operation of the research center. My duties included managing schedules, coordinating meetings, handling correspondence, and organizing documentation related to research projects and institutional activities. Additionally, I facilitated communication between the director, researchers, and external collaborators, ensuring smooth workflow and timely execution of tasks. I also assisted in preparing reports, maintaining records, and overseeing logistical arrangements for events, conferences, and research presentations. My role required strong organizational skills, attention to detail, and the ability to handle sensitive information with discretion and professionalism.

Education

Secretarial Studies - Secretarial Studies

School of Economics And Planning
Havana, Cuba
06.1985

Skills

  • Great Communicator
  • Organizational skills
  • Attention to detail
  • Team player
  • Customer service
  • Computer skills
  • Time management
  • Problem-solving
  • Fast learner
  • Adaptability
  • Ability to work under pressure
  • Strong multitasking

Timeline

Waitress

Pollo Tropical Restaurant
03.2025 - Current

Registration and Marketing

Leal Medical Center
06.2023 - 02.2025

Executive Secretary

National Directorate of Elderly Affairs, Social Assistance, and Mental Health
05.2002 - 01.2023

Executive Secretary

Cubatur Travel Agency
09.1999 - 04.2002

Secretary to the Director of the Research Center

Center for Research on Longevity, Aging, and Health (CITED)
12.1994 - 07.1999

Secretarial Studies - Secretarial Studies

School of Economics And Planning

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