Carie Brady
Columbia Falls,USA
Summary
Forward-thinking team leader with over 25 years of experience and skill at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR & FINANCE MGR
Greater Valley Health Center
03.2022 - Current
- Directed recruiting, screening and orientation of new employees, salary administration and employee benefit programs; personnel policies; employee relations; and personnel record keeping functions and as an advisor to administration on personnel matters
- High level decision-making and effective/clear communication with leadership and staff to drive results and build high performing teams and culture
- Program/Project Management for recruitment/retention/recognition projects and programs from inception to completion
- Managed budget and resource planning, reduced waste using 5S/Lean philosophy
- Leadership decision making by reviewing data and comparable information from multiple sources and involving stakeholders and teams for process expectations
- Leading the Finance team
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
HR/OPERATIONS MANAGER
Glacier Ear Nose Throat Surgery
04.2018 - 03.2022
- Maximized cost savings by comparing prices with medical supply, office supply, and medical equipment vendors, positively impacting operating costs
- Analyzed organizational needs and created innovative solutions in alignment with strategic goals and values
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
- Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
- Served as a liaison between management and employees during company-wide initiatives, ensuring clear communication of expectations and objectives.
- Oversaw talent acquisition efforts, partnering with hiring managers to define job requirements and identify top candidates in a competitive market.
- Championed diversity initiatives within the organization by creating inclusive policies that promoted equal opportunity employment practices.
- Managed payroll processing for employees, ensuring timely payment while adhering to strict budgetary guidelines.
HUMAN RESOURCES MANAGER
Urology Associates, PC
09.2016 - 04.2018
- Sourced and launched performance review process, providing consistent feedback to employees and identifying training needs
- Updated Policy and Procedures manual in accordance with changes to state and federal regulations, ensuring operational consistency through the organization
- Increased employee retention through effective recruitment and orientation practices coupled with promotion of continuing education opportunities
- Supported achievement of organizational goals through recruiting activities, legal compliance, and fostering of positive work environment
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
PATIENT ACCESS MANAGER
Logan Health
11.2010 - 09.2016
- Partnered in development of Communication/Dispatch Call Center, establishing centralized entity to coordinate and improve responses to routine and emergency calls
- Identified and implemented process improvements to increase productivity and achieve key performance indicators for registration, admissions, and collections
- Built high-performing team, recruiting, training, and coaching staff members to achieve operational goals and targets
- Successful communicator with demonstrated ability to resolve customer issues and create win-win solutions
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Implemented customer service training programs that led to increased employee satisfaction and a reduction in patient complaints.
- Reduced wait times for patients with effective resource management and staff allocation strategies.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Business Law And Accounting -
Flathead Valley Community College
Skills
- Collaborative Leadership & Communication
- Performance Management
- Credentialing
- Reporting & Analysis
- Financial Management/Revenue Cycle
- Workflow & Project Management
- Recruiting /Training/Team Building
- Operational Management
- Policies & Procedures
- Internal controls
- Customer satisfaction
- Financial budgeting
Highlights Of Expertise
- Collaborative Leadership & Communication
- Performance Management
- Credentialing
- Reporting & Analysis
- Financial Management/Revenue Cycle
- Workflow & Project Management
- Customer Service
- Recruiting /Training/Team Building
- Operational Management
- Policies & Procedures
Affiliations
- SHRM Member since 2016
Certification
CHAM; Certified Health Administrative Manager
Timeline
HR & FINANCE MGR
Greater Valley Health Center
03.2022 - Current
HR/OPERATIONS MANAGER
Glacier Ear Nose Throat Surgery
04.2018 - 03.2022
HUMAN RESOURCES MANAGER
Urology Associates, PC
09.2016 - 04.2018
PATIENT ACCESS MANAGER
Logan Health
11.2010 - 09.2016
Bachelor of Science - Healthcare Administration
University of Phoenix
Business Law And Accounting -
Flathead Valley Community College
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