Carie Cooper
Portage,MI
Summary
Dedicated operator with extensive experience in customer service and call management. Recognized for systematic problem-solving skills and training new team members to foster a collaborative environment. Committed to enhancing operational efficiency and ensuring accurate documentation.
Overview
30
30
years of professional experience
Work History
Operator
Answer United
Kalamazoo, MI
08.2025 - Current
- Answered calls for over 500 companies, accurately taking messages for timely dispatch via text, email, and other methods.
- Scheduled appointments, made reservations, and completed purchases according to client-approved script.
- Participated in training sessions to improve operational skills and account knowledge.
Operator
Community Answering Service
Kalamazoo, MI
02.2019 - 11.2024
- Trained new operators, sharing best practices to foster teamwork and improve overall team effectiveness.
- Assisted in troubleshooting basic technical issues for customers, ensuring timely resolution.
- Provided prompt responses to customer queries, enhancing overall satisfaction levels.
- Answered more than 100 incoming calls, recorded messages, coordinated appointment schedules, and managed call transfers to streamline communication and support operations.
Medical Care Giver
Park Village Pines
Kalamazoo, MI
04.2018 - 04.2019
- Administered medications and monitored vital signs, ensuring adherence to healthcare protocols.
- Collaborated with medical staff to create individualized care plans tailored to resident needs.
- Evaluated resident progress and communicated updates effectively to families and healthcare providers.
- Trained and mentored new caregivers on best practices in patient care and safety procedures.
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
Medical Assistant/Clinic Surgery Scheduler
HealthCare Midwest Hand and Elbow Surgery
Kalamazoo, MI
02.1996 - 10.2016
- Streamlined appointment scheduling processes to maximize clinic efficiency.
- Coordinated surgical schedules per physician directives, managing logistics for necessary equipment.
- Facilitated patient intake and data entry for accurate management of medical records.
- Provided pre-operative and post-operative patient education to support recovery processes.
- Liaised with insurance companies to secure prior authorization, expediting service approval process.
Education
Associate of Science - Medical Assisting
Kalamazoo Valley Community College
Kalamazoo, MITimeline
Operator
Answer United
08.2025 - Current
Operator
Community Answering Service
02.2019 - 11.2024
Medical Care Giver
Park Village Pines
04.2018 - 04.2019
Medical Assistant/Clinic Surgery Scheduler
HealthCare Midwest Hand and Elbow Surgery
02.1996 - 10.2016
Associate of Science - Medical Assisting
Kalamazoo Valley Community College