Carie Grohs

• Enhanced overall patient satisfaction by providing exceptional customer service and addressing inquiries from healthcare providers in a timely manner.
• Participated in interdepartmental collaboration, working closely with other professionals to meet the needs of our patients
• Facilitating cross-channel feedback from customers and employees to management and executive teams.
• Working with doctors, team leaders, managers and department heads to learn departmental needs and goals.
• answering phone calls
• checking patients in for their appointments in both the practice side and the infusion center
• checking patients out and scheduling for future appointments
• scanning documentation into patients charts
• placing phone notes into patients charts
• scheduling appointments, scans, tests and rescheduling
• addressing patients needs

I currently have skills in reception tasks, clinic policies/procedures, paperwork.

*responsibility in checking patient in and out of office

• Handled incoming mail, medical records and completed appropriate actions.
• Worked closely with Medical doctors and clinical staff to maintain optimum levels of communication to effectively and efficiently complete projects.
• Developed and maintained courteous and effective working relationships.
• Used Microsoft Word and other software tools to create documents and other communications have knowledge with software programs: Centricity, Soarian, and Epic.
• Experience with Sortel answering phones.
• Resolved problems, improved operations and provided exceptional service.

• Opened and properly distributed incoming mail.
• Assisted with event planning, including associated travel and logistical arrangements.
• Ordered and distributed office supplies while adhering to fixed office budget.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Maintained clean reception area, including lounge and associated areas.
• Answered and quickly redirected.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Managed office supplies, vendors, organization and upkeep.
• Directed guests and routed deliveries and courier services.
• Managed multiple tasks and met time-sensitive deadlines
• Confirmed appointments, communicated with clients and updated client records
• Answered central telephone system and directed calls accordingly
• Restocked supplies
• Screened visitors and issued badges to maintain safety and security

• Addressed behavioral and learning issues with parents and daycare management.
• Monitored students' educational progress with individual charts and files.
• Taught average of 12 children per school year.
• Assisted and supervised 12 children through entire school day.
• Nurtured supportive learning environment that was often used as model for other classrooms.
• Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
• Identified signs of emotional and developmental problems in children and reported to parents.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Coordinated parent-teacher conferences two times during school year.
• Fostered reasoning and problem solving through active exploration games and activities.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Allowed for ample outdoor discovery time each day.
• Established daily routines that were easy for children to follow.
• Used classroom observations to create written assessments of student performance.