CARIE K. BALDERAS
Riverview,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Results-driven professional provides members with tailored solutions to meet needs. Successfully establishes relationships with members and delivers quality service.
Overview
12
12
years of professional experience
Work History
Property and Casualty Insurance Agent
USAA
11.2023 - Current
- Onboards new member to USAA and expands relationships with current members
- Developed tailored insurance solutions for members, enhancing customer satisfaction
- Provided expert advice on property and casualty insurance options, ensuring members were well-informed to make educated decisions.
- Recommended type and amount of coverage based on analysis of members' circumstances using persuasive sales techniques.
- Successfully met all promotions and became an IP1
Food and Beverage Manager
Epicurean Hotel/Elevage
06.2022 - 11.2023
- Manage all, including over one-hundred (100) high volume, booked banquets and events in our meeting room and rooftop bar spaces
- Consistently set and enforce performance and service standards, maintaining uniformity
- Manage and mentor a team of forty (40) hostesses and servers
- Complete table checks, interacting with customers ensuring a positive dining experience
- Write and create daily reports using excel regarding budget and performance
- Manage all dinner menus
- Received high-quality reviews from satisfied clients for consistent and thorough attention to detail and delivery of complex functions
Sales Specialist
PT Hustle
04.2021 - 06.2022
- Identified and contacted warm leads (Online Social Media & Phone) to schedule appointments with clients and deliver product presentations for course sales start-up company resulting in $400,000 in new revenue
- Created social media growth strategy and managed online Tik Tok presence growing from to 300 quality engaged followers
- Managed continuous communication with Facebook Group leads and potential clients via messenger and posts
- Maintained tracking of sales and conversations through Key Performance Indicator (KPI)
- Used Group Track CRM to keep track of customers in our group
Hospitality Manager
Buffalo Wild Wings
01.2019 - 04.2021
- Resolved customer complaints, determined appropriate resolutions including any follow-up
- Scheduled multiple staff shifts for three separate departments, facilitated team meetings, and coached staff regularly
- Handled phone calls, checked and responded to email communication daily
- Wrote daily and weekly reports
- Communicated issues with corporate and kept corporate updated
- Completed inventory, checked numbers of liquor loss, informed staff of any significant loss, and ensured proper procedures taken to prevent future loss
- Hired and fired employees, and was responsible for related administrative paperwork including I9s and any write-ups of employees
Bartender/Corporate Server Trainer
Buffalo Wild Wings
09.2013 - 01.2019
Skills
- Leadership
- Phone Sales
- Time Management
- Organizational Skills
- Customer Service
- Cost Control
- Event Coordination
- Social media marketing
- Spreadsheet software
- Data Entry
- Recruitment
- Video conferencing
Timeline
Property and Casualty Insurance Agent
USAA
11.2023 - Current
Food and Beverage Manager
Epicurean Hotel/Elevage
06.2022 - 11.2023
Sales Specialist
PT Hustle
04.2021 - 06.2022
Hospitality Manager
Buffalo Wild Wings
01.2019 - 04.2021
Bartender/Corporate Server Trainer
Buffalo Wild Wings
09.2013 - 01.2019