Carie Moreno
Managment
Sayre,OK
Summary
Dynamic and results-driven professional with extensive experience at Sonic Drive-In, excelling in team leadership and customer service. Proven track record in boosting sales through effective inventory management and innovative marketing strategies. Skilled in kitchen management and conflict resolution, fostering a positive work environment while ensuring compliance with health and safety standards.
Overview
4
4
years of professional experience
Work History
First Assistant Manager
Sonic Drive-In
09.2018 - 01.2023
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Championed sustainability initiatives within the store, promoting eco-friendly practices and responsible resource
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Opening Cook
Sonic Drive in
09.2018 - 01.2023
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Car Hopper
Sonic Drive-In
09.2018 - 01.2023
- Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
- Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
- Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
- Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
Education
Bachelors Of Business - Business/entrepreneurship
Strayer University
OnlineSkills
Management
Team leadership
Staff scheduling
Multitasking and organization
Kitchen management
Meal preparation
Food preparation
Customer service
Food presentation
Labor management
Problem-solving
Food handling safety
Time management
Cooking techniques
Sanitation procedures
Kitchen equipment operation
Health and safety compliance
Kitchen organization
Team collaboration
Food storage
Temperature control
Attention to detail
Task delegation
Quality control
Ordering supplies
Cost control
Waste reduction
Conflict resolution
Inventory management
Ingredient knowledge
Nutrition
Accomplishments
I made a 97 on the store audit all by myself and a cook -during opening morning rush.