Summary
Overview
Work History
Education
Skills
Accomplishments
Generic
Carie Moreno

Carie Moreno

Managment
Sayre,OK

Summary

Dynamic and results-driven professional with extensive experience at Sonic Drive-In, excelling in team leadership and customer service. Proven track record in boosting sales through effective inventory management and innovative marketing strategies. Skilled in kitchen management and conflict resolution, fostering a positive work environment while ensuring compliance with health and safety standards.

Overview

4
4
years of professional experience

Work History

First Assistant Manager

Sonic Drive-In
09.2018 - 01.2023
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
  • Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Championed sustainability initiatives within the store, promoting eco-friendly practices and responsible resource
  • Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Boosted sales performance through effective merchandising, inventory management and store layout optimization.
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
  • Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Opening Cook

Sonic Drive in
09.2018 - 01.2023
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Communicated closely with servers to fully understand special orders for customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Car Hopper

Sonic Drive-In
09.2018 - 01.2023
  • Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
  • Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
  • Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
  • Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
  • Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
  • Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
  • Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
  • Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
  • Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.

Education

Bachelors Of Business - Business/entrepreneurship

Strayer University
Online

Skills

Management

Accomplishments

I made a 97 on the store audit all by myself and a cook -during opening morning rush.

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